Oricom Answering Machine AM900 User Manual

Oricom AM900  
Amplified Digital Answering System  
Keep this user guide for future reference  
Always retain your proof of purchase in case of warranty  
service and register your product on line at:-  
 
Table of contents  
General Information ...............................................................2  
Location of Controls...............................................................4  
Getting Started .....................................................................6  
Operation...............................................................................8  
Remote Access....................................................................13  
Warranty.............................................................................. 16  
1
 
General Information  
General Information  
It is very important that you read the User Guide  
carefully as it contains detailed information on setup  
and operational issues which you will need to be aware  
of to ensure this product operates properly. Following  
is a list of some of the important issues and important  
warnings which you need to be aware of.  
WARNING  
• The product is designed for indoor use only. Do not  
install in areas where there is the risk of an explosion,  
excessive exposure to smoke, dust, vibrations,  
chemicals, moisture and heat.  
• Do not use this product during a thunderstorm as  
it is possible to get a shock. Refer to information  
contained in Telstra White pages directory.  
• This product has been designed for individuals who  
are hard of hearing and has a normal playback  
volume which is louder than a standard product.  
Use of the boost button feature could cause hearing  
damage to individuals who are not experiencing  
hearing loss.  
• Do not install in damp locations such as a bathroom  
or laundry, do not expose the unit to direct sunlight.  
• Do not connect this product to an extension of a  
Digital Telephone system (PBX). Damage to this  
product or the phone system may occur.  
2
 
General Information  
Notes for operation in New Zealand  
The grant of a Telepermit for any item of terminal equipment indicates  
only that Telecom has accepted that the item complies with minimum  
conditions for connection to its network. It indicates no endorsement  
of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in  
all respects with another item of Telepermitted equipment of a different  
make or model, nor does it imply that any product is compatible with all  
of Telecom’s network services.  
Telepermitted equipment only may be connected to the auxiliary  
telephone port. The auxiliary telephone port is not specifically designed  
for 3-wire-connected equipment, 3-wire-connected equipment might not  
respond to incoming ringing when attached to this port.  
REN (RN for New Zealand)  
The REN (Ringer Equivalence Number) or (RN) is of significance only if you  
wish to connect more than 1 telephone to your telephone line. A standard  
telephone line has a maximum REN capacity of 5 (RN of 5). It is possible  
to connect 5 devices with a REN of 1 (RN of 1) with no degradation to the  
product’s performance. Exceeding this limit may cause the volume of the  
ringer in any phone to decrease or not ring at all.  
3
 
Location of controls  
Location of controls  
1
2
15  
14  
3
4
13  
12  
5
6
7 8 9  
1011  
21 16 17 18 19 20  
4
 
Location of controls  
12. SKIP button  
1. Message LED  
2. Microphone  
13. TONE switch  
3. PLAY SPEED Switch  
4. REPEAT button  
5. REC button  
14. UP VOLUME button  
15. Speaker  
16. Telephone Line Socket  
17. Ringer 2/6/TS Switch  
18. ANS/ANS ONLY switch  
6. ON/OFF button  
7. DOWN VOLUME button  
8. PLAY/PAUSE button  
9. DELETE button  
10. BOOST button  
11. BOOST Led  
19. Headset socket  
(for headset not supplied)  
20. Socket for AC Adaptor  
21. Integrated Line cord  
N13134 The A-Tick symbol indicates that this product complies with  
all current Australian ACMA standards.  
PACK CONTENTS  
1 A900 Answering System  
1 Energy efficient AC Adaptor  
1 Australian Modular Adaptor Plug  
5
 
Getting Started  
Connecting your Oricom AM900  
Example of Connecting the System  
Connect to a phone  
wall socket.  
Existing corded or  
cordless phone (not  
Adaptor plug (supplied)  
supplied)  
Modular line cord not supplied.  
Depending on the type of phone and phone wall socket you have you may  
need to purchase a different type of telephone line adaptor plug. These  
are available from electronics stores.  
Warning. Use only the AC adaptor supplied with this product. Incorrect  
adaptor polarity or voltage can seriously damage the AM900 and or be  
dangerous.  
AC adaptor part number #: S005CS0900030, Input: 100-240V, 50/60  
Hz, Output: DC9V 300mA  
1. Plug the AC adaptor into a power point.  
2. Plug the small plug on the AC adaptor into the socket on the rear of  
the answering system.  
3. After initialisation, the display will show 00 on the message counter.  
Setting the day, time and Language  
The answering system always saves the day of the week and the time of  
day with each recorded message so that you always know when callers  
left their messages however the time and day must be set correctly.  
If you want to enter the day, time and language for the first time or if you want to  
change a day and time that has already been set, please proceed as follows:  
1. Press and hold the SKIP button for 2 seconds. You will hear the day of  
the week.  
2. Press the SKIP button repeatedly until you hear the correct day of the  
week.  
6
 
Getting Started  
3. Press the REPEAT button. You will hear an announcement of the hour.  
4. Press the SKIP button repeatedly until you hear the correct hour  
announced.  
5. Press the REPEAT button. You will hear an announcement of the  
minutes currently set.  
6. Press the SKIP button repeatedly until you hear the correct minutes  
announced.  
7. Confirm with the REPEAT button and the day and time announcement  
will be repeated.  
The day and time can be checked at any time. Simply press the REPEAT  
button and you will hear the day of the week and the current time of day.  
NOTE:  
If there is a pause of more than 20 seconds while entering the day,  
time, the programming will be interrupted.  
7
 
Operation  
Operation  
Recording, changing or deleting the greeting message  
For your outgoing greeting message (OGM), you can either use the pre-  
recorded greeting or you can record your own message. If you do not  
record a message, the standard greeting will be used automatically.  
Before recording your greeting, you should write down the text that  
you want to record. The length of your own greeting must be at least 5  
seconds and must not exceed 5 minutes. The longer your greeting lasts,  
the less recording time will be available for incoming messages. The  
maximum recording time is 50 minutes less the length of the Greeting  
Message.  
Example of a greeting message: “Hello this is Simon. I am sorry but  
we are not available to take your call at the moment. Please leave a  
message after the tone.”  
Recording your own greeting  
Set the switch on the rear of the machine to ANS. Press and hold down  
the  
button.  
REC  
start your greeting directly after you hear a tone. The display will show A1  
during the recording. While recording, keep 15 cm from the answering  
system so that you can speak into the microphone on the upper side.  
Release the  
button after you have finish your greeting. The greeting  
REC  
will now be repeated. The playback volume can be adjusted by repeatedly  
pressing the UP VOLUME and DOWN VOLUME buttons. You can play  
back your greeting at any time by briefly pressing the  
button.  
REC  
8
 
Operation  
Using the Announcement Only Feature  
Announce only feature lets you record an announcement for the caller,  
then, the system hangs up without letting the caller leave a message.  
This is ideal for business use where you need to make a service type  
announcement to callers but do not want to record incoming messages.  
Set the switch on the rear of the machine to ANN ONLY.  
Press and hold the  
button until you hear a tone.  
REC  
Start recording your greeting (maximum length is 5 minutes) directly after  
the tone. The display will show A2 during the recording.  
Release the  
button after you have finished your recording.  
REC  
NOTE:  
When the system is set to ANN ONLY, you cannot set it to record  
calls using the remote commands. You can still use remote  
commands to perform all operations.  
Deleting your own greeting and reverting to the pre-recorded  
greeting  
If you have recorded your own greeting, you can delete this to revert back  
to the pre-recorded greeting.  
Press and hold the  
button for 2 seconds until you hear a tone. Your  
REC  
own greeting will be deleted and you will hear the pre-recorded greeting  
in confirmation.  
9
 
Operation  
Setting up the answering system  
On the rear of the answering system you will find a slide switch with  
which you can set to select how many times the phone rings before  
incoming calls are answered.  
2 The call will be answered after 2 rings.  
6 The call will be answered after 6 rings.  
TS In Toll Saver mode incoming calls are answered after six rings until  
the first new message has been recorded. Once a message has been  
recorded the answering system will answer.  
NOTE:  
The Toll Saver function enables the user to check remotely for new  
messages without incurring a call charge.  
General operation  
The answering system can be switched off (standby) or on using the  
button. If the answering system is switched off, the display  
shows the message and no messages will be recorded.  
The maximum length for incoming messages is 120 seconds. If the  
caller speaks for longer, a signal tone sounds and the call will be cut  
off. If there is a pause of more than 7 seconds during recording, the  
call is automatically terminated with a signal tone. No more calls will be  
answered if the memory capacity for new messages is exhausted and the  
message FL will appear in the display.  
Listening to incoming messages  
The integral speaker makes it possible to listen to incoming calls without  
speaking to the caller (sometimes called "Call Screening"). If you do  
not want to listen in to the incoming calls, set the volume right down by  
repeatedly pressing the arrow button.  
10  
 
Operation  
Interrupting the answering system  
You can personally intervene at any time while the caller is leaving their  
message. Simply lift the receiver of a parallel phone or press ON/OFF  
button on the answering machine. The answering system will stop  
recording and you can speak directly to the caller.  
Listening to messages  
The display shows the total number of messages recorded.  
Listening to messages  
Press the PLAY/PAUSE button once. Your system will play back the newly  
recorded messages first. If you have no new messages, all recorded  
messages will be played back. If no messages have been saved, you will  
hear several tones.  
If you want to stop listening to messages, press the PLAY/PAUSE  
button. Pressing the PLAY/PAUSE button again within 7 seconds, will  
resume playback where you left off. Pressing the  
button will  
stop message playback. After the last message has been played, the  
unit responds with two tones. The speaker volume can be boosted up to  
+40dB max during message playback. Press the BOOST button, and the  
BOOST LED will light. You can then adjust the tone cotrol by turning the  
tone control wheel .You can turn OFF the BOOST by pressing the BOOST  
button at anytime during message playback.  
NOTE:  
If you do not need this additional amplification you do not need to  
press the BOOST button.  
Using the optional headset  
You can use a headset with a 3.5mm plug (headset not supplied) to listen  
to the messages. simply plug in the headset to the socket in the rear of  
the Answering System.  
11  
 
Operation  
Repeating previous message  
Press and hold the REPEAT button until you hear a tone to repeat the  
previous message.  
Repeating current message  
Press the REPEAT button to repeat the message currently playing.  
Skipping to next message  
Press the SKIP button once to skip the message currently playing. The  
answering system now starts with the next message.  
Fast forward  
Press the SKIP button several times in succession. In this way, you can  
rapidly skip several messages.  
Adjust the speed of message playback  
You can adjust the speed of the message playback by turning the rotary  
PLAY SPEED wheel.  
Deleting a single message  
During message playback press and hold down the  
button  
until you hear a tone, the message is then deleted.  
Save all messages  
No input required.  
Delete all messages  
After the last message has been played, you will hear two tones. Now  
press the button until you hear a further tone.  
12  
 
Remote Access  
Remote access  
Remote access authorisation code  
Your answering system has 3 digit personal access authorisation (Remote  
Code) so that only you can listen to incoming messages using the remote  
access facility. The authorisation code can be found on a label located on  
the underside of your unit.  
Toll Saver  
If you choose the Toll Saver option, and there are new messages, the  
system answers after two rings. Otherwise, the system answers after  
six rings. This lets you avoid unnecessary charges when calling to check  
your messages. If you hear more than two rings, you can hang up as the  
system has no new messages.  
Set the slide control to the “TS” position. If you now call your system  
when you are away, the answering system answers as follows:  
A. If your call is answered after 2 rings, there are new messages on your  
answering system and you can continue as described under Remote  
access facilities  
B. If no new messages have been recorded, your call will not be  
answered after 2 rings. Hang up after the third ring. In this way, you  
can save the call charge.  
Remote access facilities  
Call your own telephone number and allow the greeting message to play  
through to the end. Wait until your answering system is ready to record  
a message. After the tone, enter your personal authorisation code by  
pressing the appropriate numbers on the phone.  
Two tones confirm that the right code has been entered. Now select one  
of the functions listed below by pressing the appropriate combination  
of keys. The pause between entering the individual functions must  
not exceed 20 seconds as, otherwise, the connection will be cut off  
automatically.  
13  
 
Remote Access  
Replay all recorded messages  
Replay newly recorded messages  
Room mornitoring  
Press 2 and #  
Press 2 and 5  
Press 0 and #  
While playing back, you have the following options:  
Skip next message  
Press 7 and #  
Repeat current message  
Repeat previous message  
Delete current message  
Stop current message  
Press 8 and #  
Press 6 and #  
Press 3 and #  
Press # and #  
After the last message, the system answers with several tones. Now,  
within the next 20 seconds, you have various possibilities. If you do  
not make any input within 20 seconds, the connection will be cut off  
automatically and all messages will remain saved.  
Record memo  
Press 8 and #  
Press 2 and #  
Press 3 and #  
Press 9 and #  
Repeat all messages  
Delete all messages  
Switch off answering system  
After this input, the answering system is no longer ready for operation.  
Save all messages no input required  
Re-record greeting using remote access  
1. Call your own telephone number and allow the greeting message to  
play through to the end. Wait until your answering system is ready to  
record a message.  
2. After the tone, enter your personal authorization code by pressing the  
appropriate numbers on the telephone. Two tones confirm that the  
right code has been entered.  
3. To re-record the greeting message, press the key combination 7 and #.  
Dictate your new greeting after the signal tone.  
4. Complete the recording with the keys 7 and #. The new greeting will  
now be repeated.  
5. Finish the call by hanging up.  
14  
 
Remote Access  
Switching on remotely  
Imagine that you have left your office or your house and have forgotten to  
switch on your answering system. Using the remote access facility, you  
can switch on the answering system from another telephone.  
1. Call your number and let it ring until your call is answered by your  
answering system (ca. 10 times).  
2. After the signal tone, enter your personal authorisation code. Two tones  
confirm that the right code has been entered.  
3. Press the keys 9 and # and your answering system will be switched  
on.  
4. Now hang up the call or make use of further remote access functions.  
Remote access with insufficient memory capacity  
You can control your answering system at any time using the remote  
access facility. If, however, there is no memory left for new messages, the  
answering system will no longer accept calls. In this case, please proceed  
as follows:  
1 Call your number.  
2. Let it ring 10 times and your answering system will respond with three  
tones.  
3. Now enter your authorisation code.You will hear two tones in  
confirmation, you now have the possibility of freeing more memory  
space by deleting messages. To do this, first listen to the messages  
and then delete individual messages or all messages. See also Item  
Remote access facilities.  
15  
 
Warranty  
Warranty Terms and Conditions (Australia)  
Oricom makes no other warranties or conditions, express or implied,  
including as to acceptable quality and fitness for a particular purpose,  
except as stated in this Warranty. Any implied warranties that may  
be imposed by law are limited in duration to the Warranty Period.  
Oricom warrants that the product is free from defects in materials or  
workmanship during the Warranty Period. This Warranty does not extend  
to any product from which the serial number has been removed or was  
purchased outside of Australia.  
This warranty in no way affects your statutory warranty rights under the  
Competition and Consumer Act 2010 or any other similar legislation.  
The Warranty Period will be 1 year from the date of purchase of the  
product evidenced by your dated sales receipt. You are required to  
provide proof of purchase as a condition of receiving warranty services.  
You are entitled to a replacement product or repair of the product  
according to the terms and conditions of this document if your product  
is found to be faulty within the Warranty Period. This Warranty extends to  
the original purchaser only and is not transferable. Batteries or Battery  
Packs (if supplied) with this product are covered under this warranty for a  
period of 90 days.  
Products distributed by Oricom are manufactured using new materials or  
new and used materials equivalent to new in performance and reliability.  
Spare parts may be new or equivalent to new. Spare parts are warranted  
to be free from defects in material or workmanship for thirty (30) days or  
for the remainder of the Warranty Period of the Oricom branded product  
in which they are installed, whichever is longer. During the Warranty  
Period, Oricom will where possible repair and if not replace the faulty  
product or part thereof. All component parts removed under this Warranty  
become the property of Oricom. In the unlikely event that your Oricom  
product has a recurring failure, Oricom may, subject to the Competition  
and Consumer Act 2010, at its discretion, elect to provide you with a  
replacement product of its choosing that is at least equivalent to your  
product in performance. Oricom does not warrant that the operation of  
the product will be uninterrupted or error free.  
16  
 
Warranty  
Oricom is not responsible for damage that occurs as a result of your  
failure to follow the instructions that came with the product. These terms  
and conditions together with any specific terms and conditions contained  
in the user guide to the product purchased constitute the complete and  
exclusive agreement between you and Oricom regarding the product.  
No change to the conditions of this Warranty is valid unless it is made in  
writing and signed by an authorised representative of Oricom.  
Oricom will not be in breach of a warranty expressly set out in this User  
Guide or under the Competition and Consumer Act 2010 and excludes  
any liability for damages or any other remedy arising under any other  
legislation or the common law if the damage occurs as a result of:  
1 failure by you to adhere to the warnings and follow the instructions set  
out in this user guide for the proper installation and use of the product;  
2 negligence on your part or misuse by you of the product;  
3 an uncontrollable external cause which results in the product not  
functioning including but not limited to power failure, lightning or over  
voltage; and  
4 modification to the product or services carried out on the production by  
anyone other than Oricom or Oricom’s authorised service provider.  
Oricom will not be liable for any damages caused by the product or the  
failure of the product to perform, including any lost profits or savings or  
special, incidental or consequential damages. Oricom is not liable for any  
claim made by a third party or made by you on behalf of a third party.  
This limitation of liability applies whether damages are sought, or a claim  
made, under this Warranty or as a tort claim (including negligence and  
strict product liability), a contract claim or any other claim. However, this  
limitation of liability will not apply to claims for personal injury. Nothing in  
this Warranty excludes, restricts or modifies any condition, warranty, right  
or remedy which pursuant to the Competition and Consumer Act 2010  
applies to this Warranty and which may not be so excluded, restricted or  
modified. For warranties that cannot be excluded, restricted or modified,  
Oricom limits the remedies available to those specified in the relevant  
legislation.  
17  
 
Customer Support  
Customer Support  
If you have any problems setting up or using this product you will find use-full tips and  
information in the Troubleshooting section of this user guide as well as “Frequently  
If you have further questions about using the product after reviewing the resources  
above or would like to purchase replacement parts or accessories please call our  
Customer Support Team. Our dedicated local support team are more likely to be able to  
help you than the retailer where you made your purchase.  
Please retain your purchase receipt and attach to the back page of this user guide as  
you will need to produce this if warranty service is required.  
Take a few moments to register your product online: www.oricom.com.au  
New Zealand  
Phone: 0800 674 266  
Australia  
Oricom International Pty Ltd  
Locked Bag 658  
(Monday to Friday 8am to 6pm AEST)  
South Windsor, NSW 2756  
Australia  
Phone: 1800 81 81 81  
(Monday to Friday 8am to 6pm AEST)  
Fax: (02) 4574 8898  
 

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