Optiquest Computer Monitor VS12105 User Manual

Q191wb  
LCD Display  
IMPORTANT: Please read this User Guide to obtain important  
information on installing and using your product in a safe manner, as  
well as registering your product for future service. Warranty information  
contained in this User Guide will describe your limited coverage from  
ViewSonic Corporation, which is also found on our web site at http://  
Regional selection box in the upper right corner of our website.  
“Antes de operar su equipo lea cuidadosamente las instrucciones en  
este manual”  
Model No. : VS12105  
 
Compliance Information  
For U.S.A.  
This device complies with part 15 of FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy, and if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications. However, there is  
no guarantee that interference will not occur in a particular installation. If this equipment does  
cause harmful interference to radio or television reception, which can be determined by turning  
the equipment off and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
• Consult the dealer or an experienced radio/TV technician for help.  
Warning: You are cautioned that changes or modifications not expressly approved by the  
party responsible for compliance could void your authority to operate the equipment.  
For Canada  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
CE Conformity for European Countries  
The device complies with the requirements of the EEC directive 2004/108/EC  
as amended by 92/31/EEC and 93/68/EEC Art.5 with regard to  
"Electromagnetic compatibility", and 2006/95/EC as amended by 93/68/EEC  
Art.13 with regard to "Safety."  
Following information is only for EU-member states:  
The mark shown to the right is in compliance with the Waste Electrical and  
Electronic Equipment Directive 2002/96/EC (WEEE).  
The mark indicates the requirement NOT to dispose the equipment as unsorted  
municipal waste, but use the return and collection systems according to local law.  
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Important Safety Instructions  
1. Read these instructions completely before using the equipment.  
2. Keep these instructions in a safe place.  
3. Heed all warnings.  
4. Follow all instructions.  
5. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock,  
do not expose this apparatus to rain or moisture.  
6. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the Display” in  
this guide for further instructions.  
7. Do not block any ventilation openings. Install the equipment in accordance with the  
manufacturer’s instructions.  
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other  
devices (including amplifiers) that produce heat.  
9. Do not attempt to circumvent the safety provisions of the polarized or grounding-type  
plug. A polarized plug has two blades with one wider than the other. A grounding type  
plug has two blades and a third grounding prong. The wide blade and the third prong are  
provided for your safety. If the plug does not fit into your outlet, consult an electrician for  
replacement of the outlet.  
10. Protect the power cord from being tread upon or pinched, particularly at the plug, and the  
point where if emerges from the equipment. Be sure that the power outlet is located near  
the equipment so that it is easily accessible.  
11. Only use attachments/accessories specified by the manufacturer.  
12. Use only with the cart, stand, tripod, bracket, or table specified by the  
manufacturer, or sold with the equipment. When a cart is used, use caution  
when moving the cart/equipment combination to avoid injury from tipping  
over.  
13. Unplug this equipment when it will be unused for long periods of time.  
14. Refer all servicing to qualified service personnel. Service is required when the unit has  
been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid  
is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if  
the unit does not operate normally or has been dropped.  
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Declaration of RoHS Compliance  
This product has been designed and manufactured in compliance with Directive 2002/95/EC of  
the European Parliament and the Council on restriction of the use of certain hazardous  
substances in electrical and electronic equipment (RoHS Directive) and is deemed to comply  
with the maximum concentration values issued by the European Technical Adaptation  
Committee (TAC) as shown below:  
Substance  
Lead (Pb)  
Proposed Maximum Concentration  
Actual Concentration  
< 0.1%  
0.1%  
0.1%  
0.01%  
0.1%  
0.1%  
0.1%  
Mercury (Hg)  
Cadmium (Cd)  
< 0.1%  
< 0.01%  
6+  
< 0.1%  
Hexavalent Chromium (Cr  
)
Polybrominated biphenyls (PBB)  
< 0.1%  
Polybrominated diphenyl ethers (PBDE)  
< 0.1%  
Certain components of products as stated above are exempted under the Annex of the RoHS  
Directives as noted below:  
Examples of exempted components are:  
1. Mercury in compact fluorescent lamps not exceeding 5 mg per lamp and in other lamps not  
specifically mentioned in the Annex of RoHS Directive.  
2. Lead in glass of cathode ray tubes, electronic components, fluorescent tubes, and electronic  
ceramic parts (e.g. piezoelectronic devices).  
3. Lead in high temperature type solders (i.e. lead-based alloys containing 85% by weight or  
more lead).  
4. Lead as an allotting element in steel containing up to 0.35% lead by weight, aluminium  
containing up to 0.4% lead by weight and as a cooper alloy containing up to 4% lead by  
weight.  
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Copyright Information  
Copyright © ViewSonic® Corporation, 2008. All rights reserved.  
Macintosh and Power Macintosh are registered trademarks of Apple Inc.  
Microsoft, Windows, Windows NT, and the Windows logo are registered trademarks of  
Microsoft Corporation in the United States and other countries.  
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered  
trademarks of ViewSonic Corporation.  
VESA is a registered trademark of the Video Electronics Standards Association. DPMS and  
DDC are trademarks of VESA.  
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).  
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meets  
the ENERGY STAR® guidelines for energy efficiency.  
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or  
omissions contained herein; nor for incidental or consequential damages resulting from  
furnishing this material, or the performance or use of this product.  
In the interest of continuing product improvement, ViewSonic Corporation reserves the right  
to change product specifications without notice. Information in this document may change  
without notice.  
No part of this document may be copied, reproduced, or transmitted by any means, for any  
purpose without prior written permission from ViewSonic Corporation.  
Product Registration  
To meet your future needs, and to receive any additional product information as it becomes  
available, please register your product on the Internet at: www.viewsonic.com. The ViewSonic  
Wizard CD-ROM also provides an opportunity for you to print the registration form, which  
you may mail or fax to ViewSonic.  
For Your Records  
Product Name:  
Q191wb  
Optiquest 19" LCD Display  
VS12105  
Model Number:  
Document Number:  
Q191wb-3_UG_ENG Rev. 1C 05-21-08  
Q191wb-4_UG_ENG Rev. 1C 05-21-08  
______________________________  
______________________________  
Serial Number:  
Purchase Date:  
Product disposal at end of product life  
The lamp in this produc contains mercury. Please dispose of in accordance with local, state or  
federal laws.  
ViewSonic is concerned about the preservation of our environment. Please dispose of this  
product properly at the end of its useful life. For the recycling information, please refer to our  
website:  
3. Taiwan: recycle.epa.gov.tw  
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Getting Started  
Congratulations on your purchase of a ViewSonic® LCD display.  
Important! Save the original box and all packing material for future shipping needs.  
NOTE: The word “Windows” in this user guide refers to the following Microsoft operating  
systems: Windows ‘95, Windows NT, Windows ‘98, Windows 2000, Windows Me  
(Millennium), and Windows XP.  
Package Contents  
Your LCD display package includes:  
• LCD display  
• Power cord  
• D-Sub cable  
• User Guide  
Precautions  
• Sit at least 18” from the LCD display.  
• Place the LCD display in a well ventilated  
area. Do not place anything on the LCD  
display that prevents heat dissipation.  
Avoid touching the screen. Skin oils are  
difficult to remove.  
• Ensure the area around the LCD display is  
clean and free of moisture.  
Never remove the rear cover. This LCD  
display contains high-voltage parts. You  
may be seriously injured if you touch  
them.  
• Do not place heavy objects on the LCD  
display, video cable, or power cord.  
• Avoid exposing the LCD display to direct  
sunlight or another heat source. Orient the  
LCD display away from direct sunlight to  
reduce glare.  
• If smoke, an abnormal noise, or a strange  
odor is present, immediately switch the  
LCD display off and call your dealer or  
ViewSonic. It is dangerous to continue  
using the LCD display.  
• Always handle the LCD display with care  
when moving it.  
• Do not rub or apply pressure to the LCD  
panel, as it may permanently damage the  
screen.  
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Quick Installation  
1. Connect power cord (and AC/DC  
adapter if required)  
4. Windows users: Set the timing mode  
(resolution and refresh rate)  
Example: 1440 x 900 @ 60 Hz.  
2. Connect video cable  
For instructions on changing the resolution  
and refresh rate, see the graphics card’s  
user guide.  
• Make sure both the LCD display and  
computer are turned OFF  
• Remove rear panel covers if necessary  
Installation is complete. Enjoy your new  
ViewSonic LCD display.  
• Connect the video cable from the LCD  
display to the computer  
To be best prepared for any future  
customer service needs: print this user  
guide and write the serial number in “For  
Your Records” on page 4. (See back of  
LCD display.)  
Macintosh users: Models older than G3  
require a Macintosh adapter. Attach the  
adapter to the computer and plug the video  
cable into the adapter.  
You can register your product online at the  
ViewSonic website for your region. See  
the Customer Support table in this guide.  
To order a ViewSonic® Macintosh adapter,  
contact ViewSonic Customer Support.  
3. Turn ON LCD display and computer  
Turn ON the LCD display, then turn ON  
the computer. This sequence (LCD display  
before computer) is important.  
D-SUB  
AC IN  
Power Cord  
AC Outlet  
(Wall Socket)  
Computer Power Cord  
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Using the LCD Display  
Setting the Timing Mode  
Setting the timing mode is important for maximizing the quality of the screen image and  
minimizing eye strain. The timing mode consists of the resolution (example 1440 x 900) and  
refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the  
OSD (On-screen Display) controls to adjust the screen image.  
For the best picture quality set your LCD display timing mode to:  
VESA 1440 x 900 @ 60Hz.  
To set the Timing Mode:  
1. Set the resolution: Right-click on the Windows desktop > Properties > Settings > set the  
resolution.  
2. Set the refresh rate: See your graphic card's user guide for instructions.  
WARNING: Do not set the graphics card in your computer to exceed the maximum refresh  
rate of 75Hz; doing so may result in permanent damage to your LCD display.  
Control Buttons  
There are 5 keys for user to set up the monitor, including "Auto Adjust", "OSD menu",  
"Power", "Adjust <->", "Adjust <+>". The following descriptions are the introduction of these  
Keys.  
Auto Adjust (Function)  
Function Select Button: This button allows you to select the control  
functions up in the OSD.  
A
Hotkey: Press this button to apply the monitor setting automatically.  
Menu (Function)  
Function Select Button: This button allows you to select the control  
functions down in the OSD.  
M
Hotkey: Press this button to get a pop-up OSD menu.  
Power: Turn the LCD power on and off. When the power is on, the  
light is showing blue, standby mode will be flash.  
-
Adjust < - >: Decrease the option value in the OSD menu.  
+
Adjust < + >: Increase the option value in the OSD menu.  
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OSD (On-Screen Display) Menu Mode  
*Please adjust your Speaker Volume via your PC computer Speaker Volume control icon.  
*Please note that Sound will continue to play when your monitor is off, to turn off please turn  
off your PC computer or mute the Speaker Volume control icon.  
Press the OSD button to access menu, and press Increase / Decrease button for adjustment.  
BRIGHTNESS  
CONTRAST  
PHASE  
Adjust the brightness of the display.  
Adjust the difference between light and dark area.  
The phase of the dot clock is adjusted.  
The ratio of dividing frequency of the dot clock is adjusted.  
Adjust the horizontal position of the display.  
Adjust the vertical position of display.  
CLOCK  
H-POSITION  
V-POSITION  
RESET  
Recall the default setting.  
COLOR  
TEMPERATURE  
Adjust the color temperature.  
RED  
Adjust the Red color temperature.  
GREEN  
BLUE  
Adjust the Green color temperature.  
Adjust the Blue color temperature.  
Select the display language of the OSD Menu.  
LANGUAGE  
“No” will take you to the exit menu.”Yes” will bring you to the sub  
menus of the Miscellaneous menu.  
MISCELLANEOUS  
EXIT OSD  
Saving and Leave.  
MISCELLANEOUS  
RETURN  
Return to main menu.  
OSD H-POSITION Adjust the horizontal position of the OSD.  
OSD V-POSITION Adjust the vertical position of the OSD.  
OSD DURATION Adjust the timing of the OSD menu.  
AUTO COLOR  
Adjust the color automatically.  
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Other Information  
Specifications  
LCD  
Type  
19” (full 19" viewable diagonal area),  
TFT (Thin Film Transistor), Active Matrix WXGA+ LCD,  
0.285 mm pixel pitch  
Color Filter  
Video Sync  
RGB vertical stripe  
Input Signal  
RGB analog (0.7/1.0 Vp-p, 75 ohms)  
Separate Sync  
f :30-65 kHz, f :55-75 Hz  
h
v
Compatibility  
Resolution  
PC  
Up to 1440 x 900 Non-interlaced  
Power Macintosh up to 1440 x 900  
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Macintosh  
Recommended  
and supported  
1440 x 900 @ 60 Hz  
1280 x 1024 @ 60 Hz  
1024 x 768 @ 60, 70, 75 Hz  
800 x 600 @ 56, 60, 72, 75 Hz  
640 x 480 @ 60, 72, 75 Hz  
720 x 400 @ 70 Hz  
Power  
Voltage  
100-240 VAC, 50-60 Hz (auto switch)  
Display area  
Full Scan  
410.4 mm (H) x 256.5 mm (V)  
16.16" (H) x 10.09" (V)  
Operating  
conditions  
Temperature  
Humidity  
+41° F to +104° F (+5° C to +40° C)  
20% to 80% (non-condensing)  
To 13,000 feet  
Altitude  
Storage  
Temperature  
Humidity  
-4° F to +131° F (-20° C to +55° C)  
20% to 85% (non-condensing)  
To 40,000 feet  
conditions  
Altitude  
Dimensions  
Physical  
464.09 mm (W) x 382.55 mm (H) x 169 mm (D)  
18.27" (W) x 15.1" (H) x 6.65" (D)  
Weight  
Physical  
9.26 lb (4.2 kg)  
Regulations  
BSMI, C-Tick, CE, ISO 13406-2, Gost-R/Hygienic, Ukraine, UL/cUL,  
FCC-B, ICES-B, NOM, TUV-S/IRAM/UL-AR S Mark, ENERGY STAR®  
Power saving  
modes  
On  
Off  
35 W (Typical) (blue LED)  
<1W  
®
Preset Timing Mode (pre-adjusted to VESA 1440 x 900 @ 60 Hz)  
Warning: Do not set the graphics card in your computer to exceed these refresh rates; doing so may result in  
permanent damage to the LCD display.  
1
®
Macintosh computers older than G3 require a ViewSonic Macintosh adapter. To order an adapter, contact  
ViewSonic.  
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Troubleshooting  
No power  
• Make sure power button (or switch) is ON.  
• Make sure A/C power cord is securely connected to the LCD display.  
• Plug another electrical device (like a radio) into the power outlet to verify that the outlet is  
supplying proper voltage.  
Power is ON but no screen image  
• Make sure the video cable supplied with the LCD display is tightly secured to the video  
output port on the back of the computer. If the other end of the video cable is not attached  
permanently to the LCD display, tightly secure it to the LCD display.  
• Adjust brightness and contrast.  
• If you are using an Macintosh older than G3, you need a Macintosh adapter.  
Wrong or abnormal colors  
• If any colors (red, green, or blue) are missing, check the video cable to make sure it is  
securely connected. Loose or broken pins in the cable connector could cause an improper  
connection.  
• Connect the LCD display to another computer.  
• If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.  
Control buttons do not work  
• Press only one button at a time.  
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Customer Support  
For technical support or product service, see the table below or contact your reseller.  
NOTE: You will need the product serial number.  
T = Telephone  
F = FAX  
Country/Region  
Website  
Email  
AUS= 1800 880 818  
NZ= 0800 008 822  
Australia/New Zealand www.viewsonic.com.au  
T (Toll-Free)= 1-866-463-4775  
T (Toll)= 1-424-233-2533  
F= 1-909-468-1202  
Canada  
Europe/Middle East/  
Baltic countries/North  
Africa  
Hong Kong  
India  
T= 852 3102 2900  
T= 1800 11 9999  
T= 080 333 2131  
Korea  
Latin America  
(Argentina)  
T= 0800 666 0194  
Latin America (Brazil)  
Latin America (Chile)  
T= 0800 891 6984  
T= 800 440 303  
Latin America  
(Columbia)  
T= 01 800 915 6588  
T= 001 800 514 6518  
Latin America (Mexico) www.viewsonic.com/la/  
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS  
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.19.16  
Latin America (Peru)  
Macau  
T= 0800 53458  
T= 853 700 303  
T= 1-800-688-6688 (English)  
T= 1-866-379-1304 (Spanish)  
F= 1-909-468-1202  
Puerto Rico & Virgin  
Islands  
Singapore/Malaysia/  
Thailand  
T= 65 6461 6044  
South Africa  
United Kingdom  
/uk/  
T(Toll-Free)=1-800-688-6688  
United States  
T (Toll)= 1-424-233-2530  
F= 1-909-468-1202  
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Cleaning the LCD Display  
• MAKE SURE THE LCD DISPLAY IS TURNED OFF.  
• NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR CASE.  
To clean the screen:  
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.  
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol based glass  
cleaner onto a clean, soft, lint-free cloth, and wipe the screen.  
To clean the case:  
1. Use a soft, dry cloth.  
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol based, mild  
non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.  
Disclaimer  
• ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the  
LCD display screen or case. Some chemical cleaners have been reported to damage the  
screen and/or case of the LCD display.  
• ViewSonic will not be liable for damage resulting from use of any ammonia or alcohol-  
based cleaners.  
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Limited Warranty  
VIEWSONIC® LCD DISPLAY  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under  
normal use, during the warranty period. If a product proves to be defective in material or  
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace  
the product with a like product. Replacement product or parts may include remanufactured or  
refurbished parts or components.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for 1 year for all parts including the light source and 1  
year for all labor from the date of the first consumer purchase.  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized  
product modification, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Removal or installation of the product.  
d. Causes external to the product, such as electrical power fluctuations or failure.  
e. Use of supplies or parts not meeting ViewSonic’s specifications.  
f. Normal wear and tear.  
g. Any other cause which does not relate to a product defect.  
3. Any product exhibiting a condition commonly known as "image burn-in" which results  
when a static image is displayed on the product for an extended period of time.  
4. Removal, installation, one way transportation, insurance, and set-up service charges.  
How to get service:  
1. For information about receiving service under warranty, contact ViewSonic Customer Sup-  
port (Please refer to Customer Support page). You will need to provide your product's serial  
number.  
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip,  
(b) your name, (c) your address, (d) a description of the problem, and (e) the serial number  
of the product.  
3. Take or ship the product freight prepaid in the original container to an authorized  
ViewSonic service center or ViewSonic.  
4. For additional information or the name of the nearest ViewSonic service center, contact  
ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained  
herein including the implied warranty of merchantability and fitness for a particular purpose.  
4.3: ViewSonic LCD Warranty  
Page 1 of 2  
LCD_LW02 Rev. 1b 06-11-07  
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Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic  
shall not be liable for:  
1. Damage to other property caused by any defects in the product, damages based upon incon-  
venience, loss of use of the product, loss of time, loss of profits, loss of business opportu-  
nity, loss of goodwill, interference with business relationships, or other commercial loss,  
even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
Effect of state law:  
This warranty gives you specific legal rights, and you may also have other rights which vary  
from state to state. Some states do not allow limitations on implied warranties and/or do not  
allow the exclusion of incidental or consequential damages, so the above limitations and  
exclusions may not apply to you.  
Sales outside the U.S.A. and Canada:  
For warranty information and service on ViewSonic products sold outside of the U.S.A. and  
Canada, contact ViewSonic or your local ViewSonic dealer.  
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan  
Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.  
For users in Europe and Russia, full details of warranty provided can be found in  
4.3: ViewSonic LCD Warranty  
Page 2 of 2  
LCD_LW02 Rev. 1b 06-11-07  
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14  
 
Mexico Limited Warranty  
VIEWSONIC® DISPLAY PRODUCTS  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during  
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,  
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts  
may include remanufactured or refurbished parts or components & accessories.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for 1 year for all parts including the light source and 1 year for all labor  
from the date of the first consumer purchase.  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product  
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Causes external to the product, such as electrical power fluctuations or failure.  
d. Use of supplies or parts not meeting ViewSonic's specifications.  
e. Normal wear and tear.  
f. Any other cause which does not relate to a product defect.  
7. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is  
displayed on the product for an extended period of time.  
8. Removal, installation, insurance, and set-up service charges.  
How to get service:  
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the  
attached Customer Support page). You will need to provide your product's serial number, so please record the  
product information in the space provided below on your purchase for your future use. Please retain your receipt  
of proof of purchase to support your warranty claim.  
For Your Records  
Product Name: ________________________________  
Document Number: ____________________________  
Purchase Date: ________________________________  
Model Number: _____________________________  
Serial Number: _____________________________  
Extended Warranty Purchase? ____________ (Y/N)  
If so, what date does warranty expire? ___________  
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)  
your address, (d) a description of the problem, and (e) the serial number of the product.  
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.  
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained herein including the  
implied warranty of merchantability and fitness for a particular purpose.  
Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable  
for:  
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of  
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with  
business relationships, or other commercial loss, even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
4.3: ViewSonic Mexico Limited Warranty  
Page 1 of 2  
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Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:  
Name, address, of manufacturer and importers:  
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,  
Col. San Fernando Huixquilucan, Estado de México  
Tel: (55) 3605-1099  
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004  
Hermosillo:  
Villahermosa:  
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.  
Calle Juarez 284 local 2  
AV. GREGORIO MENDEZ #1504  
Col. Bugambilias C.P: 83140  
Tel: 01-66-22-14-9005  
COL, FLORIDA C.P. 86040  
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09  
Puebla, Pue. (Matriz):  
Veracruz, Ver.:  
RENTA Y DATOS, S.A. DE C.V. Domicilio:  
29 SUR 721 COL. LA PAZ  
CONEXION Y DESARROLLO, S.A DE C.V. Av.  
Americas # 419  
72160 PUEBLA, PUE.  
Tel: 01(52).222.891.55.77 CON 10 LINEAS  
ENTRE PINZÓN Y ALVARADO  
Fracc. Reforma C.P. 91919  
Tel: 01-22-91-00-31-67  
Chihuahua  
Cuernavaca  
Soluciones Globales en Computación  
C. Magisterio # 3321 Col. Magisterial  
Chihuahua, Chih.  
Tel: 4136954  
Compusupport de Cuernavaca SA de CV  
Francisco Leyva # 178 Col. Miguel Hidalgo  
C.P. 62040, Cuernavaca Morelos  
Tel: 01 777 3180579 / 01 777 3124014  
Distrito Federal:  
Guadalajara, Jal.:  
QPLUS, S.A. de C.V.  
Av. Coyoacán 931  
Col. Del Valle 03100, México, D.F.  
Tel: 01(52)55-50-00-27-35  
E-Mail : [email protected]  
SERVICRECE, S.A. de C.V.  
Av. Niños Héroes # 2281  
Col. Arcos Sur, Sector Juárez  
44170, Guadalajara, Jalisco  
Tel: 01(52)33-36-15-15-43  
Guerrero Acapulco  
Monterrey:  
GS Computación (Grupo Sesicomp)  
Progreso #6-A, Colo Centro  
39300 Acapulco, Guerrero  
Tel: 744-48-32627  
Global Product Services  
Mar Caribe # 1987, Esquina con Golfo Pérsico  
Fracc. Bernardo Reyes, CP 64280  
Monterrey N.L. México  
Tel: 8129-5103  
MERIDA:  
Oaxaca, Oax.:  
ELECTROSER  
CENTRO DE DISTRIBUCION Y  
SERVICIO, S.A. de C.V.  
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca  
Tel: 01(52)95-15-15-22-22  
Av Reforma No. 403Gx39 y 41  
Mérida, Yucatán, México CP97000  
Tel: (52) 999-925-1916  
Fax: 01(52)95-15-13-67-00  
Tijuana:  
FOR USA SUPPORT:  
STD  
ViewSonic Corporation  
Av Ferrocarril Sonora #3780 L-C  
Col 20 de Noviembre  
Tijuana, Mexico  
381 Brea Canyon Road, Walnut, CA. 91789 USA  
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);  
Fax: 1-800-685-7276  
4.3: ViewSonic Mexico Limited Warranty  
Page 2 of 2  
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