Nortel Networks Telephone Business Communications Manager 25 User Manual

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Introduction  
This card is for CallPilot 100/150 and Business Communications  
Manager 2.5 users with display telephones that use the Norstar  
Voice Mail interface.  
Mailbox greetings  
There are three types of Personal mailbox greetings: Primary,  
Alternate and Personalized.  
CallPilot voice prompts  
CallPilot voice prompts tell you which dialpad button to press  
for CallPilot options.  
CallPilot Quick Reference Card  
Primary mailbox greeting  
On one line display telephones:  
Norstar Voice Mail interface  
Mailbox initialization  
Is your everyday mailbox greeting. In this greeting include your  
name, mailbox number and a brief message explaining to callers  
that you are unable to answer their calls.  
The voice prompt plays immediately.  
You must initialize your mailbox to receive and store messages.  
To initialize and open your mailbox for the first time:  
1. Press ·°⁄ on your display telephone.  
Use the dialpad only to enter a command.  
If you know the corresponding dialpad number for the  
option you want, you can press it any time during the voice  
prompt.  
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7
2
3
New  
Record  
Alternate mailbox greeting  
Is a special greeting for times when you are away from the office  
or on vacation.  
Messages  
Messages  
2. Press ‚‚‚‚ (default password) and press OK or £.  
Press £ on the dialpad to interrupt a voice prompt.  
Press to return to the previous display prompt.  
If you do not choose an option after five seconds, the voice  
prompt replays the options.  
3. Choose a password from four to eight digits long that does not  
start with zero. Enter your new mailbox password and press  
OK or £.  
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6
Personalized mailbox greeting  
Saved  
Messages  
If you do not choose an option, the CallPilot session ends.  
Up to three Personalized mailbox greetings are available when  
your company subscribes to Caller ID (CLID) services from your  
local telephone company.  
4. Enter your new mailbox password again and press OK or £.  
5. At the tone, record your name in the Company Directory.  
6. Press £ to end the recording. Press £ to accept the  
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9
#
A Personalized mailbox greeting plays to callers based on the  
caller’s telephone number. CallPilot recognizes the assigned  
incoming telephone number and plays the Personalized mailbox  
greeting.  
recording.  
Mailbox  
Commands  
7. Press ® to end the session.  
Now you are ready to record your personal mailbox greetings and  
to use the CallPilot features described in this card.  
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Use the Mailbox commands illustration as a guide when you  
record your greetings.  
Note: If you do not record any personal greetings, your  
Company Directory name plays to callers who reach your  
mailbox.  
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© 2001 Nortel Networks  
P0919418 02  
Recording Tips  
Use your handset, not the Handsfree feature.  
On two line display telephones:  
Speak clearly and at a pace that is easy to understand.  
Use the display button or the dialpad to enter a command.  
The voice prompt plays after a five second delay.  
When there are more than three options, or you do not know  
what the options are, wait for the voice prompt to state the  
options.  
Select a mailbox greeting  
After you record Primary and Alternate greetings, you must select  
a greeting to play. If you do not select a greeting, the Primary  
greeting plays automatically.  
Mailbox commands  
From an outside tone dial telephone, dial your  
company’s telephone number.  
From your display telephone  
enter ·°⁄.  
Press £ on the dialpad to interrupt a voice prompt.  
If you do not choose an option after five seconds, the voice  
prompt replays the options.  
If you choose the Alternate mailbox greeting, you are asked  
whether the mailbox accepts messages. If you choose Y (yes) your  
mailbox receives messages in the normal way.  
Follow the voice prompts or the button options on your  
display telephone to open your mailbox.  
When CallPilot answers, press •• and follow  
the voice prompts to open your mailbox.  
If you choose N (no):  
Messages cannot be left in your mailbox.  
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°
The Alternate mailbox greeting takes precedence over all  
other greetings.  
Mailbox  
Administration  
Record  
Message  
Listen to New  
Messages  
Listen to Saved  
Messages  
Personalized greetings will be played for up to three specific  
external telephone numbers instead of the Primary or Alternate  
greetings.  
¤
°
Use the Mailbox commands illustration as a guide when you  
choose a greeting.  
Outbound  
Transfer  
Options  
Return to  
Main  
Menu  
Company  
Directory  
Target  
Attendant  
Greetings and  
Call Forward  
Options  
Off-Premise  
Message  
Notification  
Change  
Password  
Example of a two line display  
About your mailbox password  
Change your mailbox password every 30 days.Your mailbox  
password keeps your voice messages private and confidential.  
Display command line  
Display button options  
Pswd:  
OTHR  
¤
RETRY  
OK  
Record Greetings  
Call Forward  
Choose Greeting  
Choose an uncommon password (not 1111 or 1234) that is from  
four to eight digits long and does not start with zero.  
Display buttons  
Make sure you are familiar with how to operate display  
telephones. Refer to yourTelephone User Card.  
Use the Mailbox commands illustration as a guide when you  
change your password.  
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Alternate  
Personalized  
Alternate  
Primary  
Primary  
 

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