Nortel Networks IP Phone IP Phone 1100 User Manual

Expansion Module for IP Phone 1100 Series  
User Guide  
IP Phone 1110  
Business Communications Manager  
Document Status: Standard  
Document Version: 01.01  
Document Number: NN40050-118  
Date: August 2007  
 
4
Task List  
NN40050-118  
 
Contents  
5
Contents  
Expansion Module 1100 Series User Guide  
 
6
Contents  
NN40050-118  
 
7
Regulatory and safety information  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses and can  
radiate radio frequency energy and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/ TV technician for help.  
Note: Do not make changes or modifications that are not expressly approved by  
Nortel. Any such changes can void your authority to operate the equipment.  
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la  
classe B est conforme à la norme NMB-003 du Canada.  
Warnings:  
This is a Class B product. In a domestic environment this product can cause radio  
interference in which case the user must take adequate measures.  
Operation is subject to the following two conditions: (1) this device may not cause  
interference, and (2) this device must accept any interference, including interference that  
may cause undesired operation of the device.  
Privacy of communications may not be ensured when using this telephone.  
To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away  
from windows to provide maximum shielding.  
Expansion Module 1100 Series User Guide  
 
 
8
Regulatory and safety information  
Table 1 lists EMC compliance for various jurisdictions.  
Table 1 EMC compliance  
Jurisdiction  
Standard  
Description  
United States FCC CFR 47  
Part 15  
Class B Emissions: FCC Rules for Radio  
Frequency Devices  
Canada  
ICES-003  
Class B Emissions: Interference-Causing  
Equipment Standard: Digital Apparatus  
Australia/New AS/NZS 3548  
Class B Emissions: Information technology  
equipment - Radio disturbance  
Zealand  
CISPR 22  
EN 55022  
European  
Class B Emissions: Information technology  
equipment - Radio disturbance  
Community  
EN 55024  
Information technology equipment - Immunity  
characteristics  
Limits and methods of measurement  
EN 61000-3-2  
EN 61000-3-3  
Limits for harmonic current emissions  
(equipment input current <= 16 A per phase)  
Limitation of voltage fluctuations and flicker in  
low-voltage supply systems for equipment with  
rated current <= 16 A  
VCCI  
Regulations for voluntary control measures.  
Japan  
Other  
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment  
This equipment complies with the CE Marking requirements.  
EU Countries: This device complies with the essential requirements and other relevant provisions of EMC and LVD  
index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.Table 2 lists  
EMC compliance for various jurisdictions  
Table 2 EMC compliance  
Jurisdiction Standard  
Description  
United  
States  
FCC CFR 47 Class A Emissions: FCC Rules for Radio  
Part 15  
Frequency Devices (see Notes 1 and 2)  
Canada  
ICES-003  
Class A Emissions: Interference-Causing  
Equipment Standard: Digital Apparatus  
Australia/  
New  
AS/NZS 3548 Class A Emissions: Information technology  
CISPR 22 equipment - Radio disturbance  
Zealand  
NN40050-118  
 
     
Regulatory and safety information  
9
Table 2 EMC compliance  
Jurisdiction Standard  
Description  
European EN 55022  
Community  
Class A Emissions: Information technology  
equipment - Radio disturbance  
EN 55024  
Information technology equipment -  
Immunity characteristics  
Limits and methods of measurement  
EN 61000-3-2 Limits for harmonic current emissions  
(equipment input current <= 16 A per  
phase)  
EN 61000-3-3 Limitation of voltage fluctuations and flicker  
in low-voltage supply systems for  
equipment with rated current <= 16 A  
Note: This equipment has been tested and found to comply with the limits for a  
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference when the  
equipment is operated in a commercial environment. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and used in  
accordance with the instruction manual, may cause harmful interference to radio  
communications. Operation of this equipment in a residential area is likely to  
cause harmful interference in which case the user will be required to correct the  
interference at his own expense.  
The user should not make changes or modifications not expressly approved by Nortel Networks.  
Any such changes could void the user’s authority to operate the equipment  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/ TV technician for help.  
Note: The user should not make changes or modifications not expressly approved  
by Nortel Networks. Any such changes could void the user’s authority to operate  
the equipment.  
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la  
classe A est conforme à la norme NMB-003 du Canada  
Warnings:  
This is a Class A product. In a domestic environment this product can cause radio  
interference in which case the user must take adequate measures.  
Expansion Module 1100 Series User Guide  
 
10  
Regulatory and safety information  
Operation is subject to the following two conditions: (1) this device may not cause  
interference, and (2) this device must accept any interference, including interference that  
may cause undesired operation of the device.  
Privacy of communications may not be ensured when using this telephone.  
To prevent radio interference to the licensed service, this device must be operated indoors  
only and should be kept away from windows to provide maximum shielding.  
Table 3 Safety standards  
Jurisdiction  
Standard  
Description  
United States UL 60950-1  
ITE equipment - Safety - Part 1:  
General requirements  
Canada  
CSA 60950-1-03 ITE equipment - Safety - Part 1:  
General requirements  
European  
Community  
EN 60950-1 +A11 ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information Technology  
Equipment  
Other  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
This equipment complies with the CE Marking requirements.  
EU Countries: This device complies with the essential requirements and other relevant provisions  
of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH  
address: Ingolstaedter Strasse 14-18, 80807 Munich Germany  
NN40050-118  
 
 
Regulatory and safety information 11  
DenAn regulatory notice for Japan  
Expansion Module 1100 Series User Guide  
 
 
12  
Regulatory and safety information  
NN40050-118  
 
13  
How to get help  
This section explains how to get help for Nortel products and services.  
Getting Help from the Nortel Web site  
The best way to get technical support for Nortel products is from the Nortel Technical Support  
Web site:  
This site provides quick access to software, documentation, bulletins, and tools to address issues  
with Nortel products. More specifically, the site enables you to:  
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge Base for answers to  
technical issues  
sign up for automatic notification of new software and documentation for Nortel equipment  
open and manage technical support cases  
Getting Help over the phone from a Nortel Solutions Center  
If you don’t find the information you require on the Nortel Technical Support Web site, and have a  
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, go to the following Web site to obtain the phone number for your region:  
Getting Help from a specialist by using an Express Routing Code  
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)  
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for  
your product or service, go to:  
Getting Help through a Nortel distributor or reseller  
If you purchased a service contract for your Nortel product from a distributor or authorized  
reseller, contact the technical support staff for that distributor or reseller.  
Expansion Module 1100 Series User Guide  
 
 
14  
How to get help  
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15  
Chapter 1  
Getting started  
This section contains information on the following topics:  
About this guide  
This guide tells a hardware installer or an IP Phone 1100 series phone user how to install and use  
an expansion module for their IP Phone 1100 series telephone.  
Audience  
This guide is intended for people who install and use the expansion module for IP Phone 1100  
series. This guide assumes that you are familiar with using the compatible IP Phone 1100 series  
phones. For more information, refer to the IP Phone 1120E User Guide (NN40050-104) or IP  
Phone 1140E User Guide (NN40050-105).  
Acronyms  
The following is a list of acronyms used in this guide.  
Table 1  
Acronym  
Description  
AEM  
LCD  
PoE  
Accessory expansion module  
Liquid crystal display  
Power over Ethernet  
Expansion Module 1100 Series User Guide  
 
       
16 Chapter 1 Getting started  
Symbols and conventions used in this guide  
These symbols are used to highlight critical information:  
Caution: Alerts you to conditions where you can damage the equipment.  
Danger: Alerts you to conditions where you can get an electrical shock.  
Warning: Alerts you to conditions where you can cause the system to fail or work  
improperly.  
Note: A Note alerts you to important information.  
Tip: Alerts you to additional information that can help you perform a task.  
Security note: Indicates a point of system security where a default should be changed,  
or where the administrator needs to make a decision about the level of security required  
!
for the system.  
Related publications  
Related publications are listed below. To locate specific information, you can refer to the master  
index for the documentation suite for your system.  
IP Phone 1120E User Guide (NN40050-104)  
IP Phone 1140E User Guide (NN40050-105)  
NN40050-118  
 
     
17  
Chapter 2  
Introduction  
This document describes the Expansion Module for IP Phone 1100 Series (expansion module) and  
how to use it with the compatible IP Phone 1100 series telephones.  
The following topics are covered in this chapter:  
Expansion module overview  
The expansion module is supported on the following IP Phones:  
IP Phone 1120E  
IP Phone 1140E  
The expansion module is a hardware accessory that connects to an IP Phone to provide additional  
line and feature keys. The module is a graphical expansion module with 18 self-labeling keys.  
The supported IP Phone 1100 series phones can support a maximum of three expansion modules at  
one time. This allows the IP Phone 1120E and IP Phone 1140E to have a maximum of 54  
additional line or feature keys with three expansion modules.  
Figure 1 on page 18 shows the IP Phone 1140E with one expansion module attached.  
Wall mounting  
You can mount the expansion module with an IP Phone using the wall mount template and  
mounting bracket provided with your expansion module.  
Expansion Module 1100 Series User Guide  
 
     
18 Chapter 2 Introduction  
Figure 1 IP Phone 1140E with expansion module  
Diagnostics LEDs  
Expansion module  
Line/feature keys  
LCD  
Line/feature key  
labels  
Services key  
Shift/Outbox key  
Display  
The expansion module is equipped with a graphical, pixel-based, gray-scale liquid crystal display  
(LCD). The LCD is located beside the 18 line/feature keys (see Figure 1 on page 18). Each of the  
18 line/feature keys on the expansion module has a 10-character display label. This label is set  
automatically, however, you can use the controls on your IP Phone to edit the label.  
To adjust the display and contrast on the expansion module, use the Contrast Adjustment option in  
the Telephone Options menu on the IP Phone. Any contrast changes you make on the IP phone  
also affect the expansion module display. The expansion module and IP Phone do not have  
separate contrast adjustments.  
Whether the IP Phone is powered using local power or Power over Ethernet (PoE), the expansion  
module has the same backlight settings as the IP Phone. The backlight timer only turns off if the  
backlight timer is set.  
For more information on how to adjust the display settings on the expansion module using the  
menus in your IP Phone, refer to the user guide for your IP Phone.  
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Chapter 2 Introduction 19  
Setup and assembly  
The expansion module mounts on the right side of the IP Phone. Snap the expansion module into  
the accessory expansion module (AEM) on the back of the IP Phone. For installation procedures  
expansion module with IP Phone.  
Controls and settings  
When you install an expansion module on an IP Phone, you control the settings of both the  
IP Phone and the expansion module through the IP Phone. Use the Telephone Options menu on the  
attached IP Phone to set the contrast and line/feature key labels of the expansion module.  
For more information on how to use your IP Phone to set the labels of your expansion module, see  
your IP Phone user guide.  
Shift/Outbox key  
The IP Phone 1140E can have up to 36 additional line/feature keys using the Shift/Outbox key  
functionality on your IP Phone. This feature, if it is supported by your Business Communication  
Manager (BCM), works if you have one expansion module already connected to your IP Phone.  
This gives your IP Phone a maximum of 54 additional line/feature keys.  
If you install more than one expansion module on your IP Phone, the Shift/Outbox key  
functionality does not affect the expansion module because the maximum number of line/feature  
keys is already available.  
The Shift/Outbox key on the IP Phone 1120E is a fixed key that is not currently supported.  
Services key  
Use the Services key on your IP Phone to access user settings and certain features on the IP Phone.  
When one or more expansion modules are attached to your IP Phone, the actions of the Display  
Diagnostics menu for your IP Phone line/feature key display area are duplicated for the expansion  
module.  
Press the Services key of your IP Phone to access the following menu items:  
Display Diagnostics  
Set Info  
Expansion Module 1100 Series User Guide  
 
       
20 Chapter 2 Introduction  
Display Diagnostics menu  
Use the Up/Down navigation keys on your IP Phone to scroll the diagnostics menu and to access  
the following diagnostic operations for your IP Phone and expansion module.  
Full Contrast  
LED Test  
Character Test  
Instructions are displayed in the LCDs of the IP Phone and the expansion module. The line/feature  
key display areas are blank.  
Full Contrast  
The IP Phone and the expansion module display areas are set to maximum (dark) contrast,  
including the line/feature key areas. All LEDs are off.  
LED Test  
The IP Phone and the expansion module LEDs are set to on. The display areas clear, including the  
line/feature key display areas.  
Character Test  
The IP Phone and the expansion module LEDs are set to off. The available character set is  
displayed across all writable areas of the display, including the line/feature key display areas. The  
telephone on-hook icon is displayed for all line/feature keys.  
Table 4 on page 20 shows the diagnostic operation on the IP Phone and the expansion module.  
Table 4 Display diagnostic operation on the IP Phone and the expansion module  
Diagnostic step  
IP Phone line/feature key LCD  
Expansion module LCD  
Initial screen  
Full Contrast  
LED Test  
Blank  
Blank  
Set to highest contrast  
Blank  
Set to highest contrast  
Blank  
Character Test  
Characters appear across the  
display areas and the telephone  
on-hook icon is displayed.  
Characters appear across the display  
areas and the telephone on-hook icon  
is displayed.  
NN40050-118  
 
   
21  
Chapter 3  
Installing the expansion module  
Complete the procedures in this chapter to install the expansion module for IP Phone 1100 Series  
phones. You must have an IP Phone 1120E and IP Phone 1140E in order to use an Expansion  
Module 1100 Series.  
Installing an expansion module  
Caution: Damage to equipment  
To avoid damaging the equipment, remove the power (PeE cable or local power)  
from the IP Phone before you connect the expansion module.  
You need a Phillips head screwdriver to complete this procedure.  
1
Press the tilt lever to adjust the stand angle on the IP Phone. You can adjust the stand angle to  
maximum, instead of removing the stand.  
Adjustable stand  
2
3
4
5
At the back of the IP Phone, remove the rubber plug from the AEM port.  
Place the connecting arm of the expansion module behind the IP Phone.  
Align the expansion module connection plug with the AEM port on the back of the IP Phone.  
Insert the screws into the holes a the top and bottom of the connecting arm of the expansion  
module.  
6
Tighten the screws until they are snug.  
Expansion Module 1100 Series User Guide  
 
     
22 Chapter 3 Installing the expansion module  
Installing a second or third expansion module  
Caution: Damage to equipment  
To avoid damaging the equipment, remove the power (PeE cable or local power)  
from the IP Phone before you connect the expansion module.  
You need a Phillips head screwdriver to complete this procedure.  
1
Attach the second expansion module to the right side of the first expansion module.  
2
3
4
Adjust the tilt of the IP Phone to a comfortable viewing angle.  
Adjust each of the expansion module foot stands so they are flush with the desk surface.  
Turn the wheel on the back right-hand side of the expansion module to the right (if viewed  
from the front) to tighten the expansion module.  
Warning: Do not over tighten the wheel on the expansion module.  
5
6
Connect power to the IP Phone.  
The expansion module powers up.  
Note: The expansion module uses the electrical connection of the IP Phone for  
power. The expansion module does not have its own power source.  
If required, repeat steps 1 to 5 to attach a third expansion module to the right side of the  
second expansion module.  
NN40050-118  
 
 
Chapter 3 Installing the expansion module 23  
Mounting the expansion module and phone on a wall  
You can wall-mount an IP Phone with an expansion module. You need the mounting template and  
the mounting bracket that came with the expansion module. You must attach the expansion  
module to your IP Phone before you mount them on the wall.  
Complete this procedure if you plan to mount the base station on a wall or ceiling. Skip this  
procedure if you plan to place the base station on a flat surface.  
1
Place the mounting template against the wall where you want to install the IP Phone and  
expansion module.  
The template provides guidelines for mounting one IP Phone with up to two or more  
expansion modules.  
2
3
4
5
Use the mounting template to position the IP Phone and expansion module.  
Mark the screw positions.  
Use the screws to attach the mounting brackets to a wall.  
Align the notches on the back of the IP Phone and expansion module with the mounting  
bracket on the wall.  
6
Push the IP Phone and expansion module against the brackets until they are securely  
connected.  
Adjusting the tilt base  
The expansion module stand provides a continuous tilt adjustment so the tilt angle matches the IP  
Phone stand angle while accommodating variations in the desk surface. Use the clamp mechanism  
to unlock and lock the foot stand angle.  
Caution: Risk of damaging equipment  
Do not over-tighten the foot stand wheel on the expansion module. This can  
damage the wheel and the stand.  
1
Turn the wheel on the back right-hand side of the expansion module to loosen the foot stand  
hinge.  
2
3
Adjust the angle of the IP Phone using the tilt lever.  
When the IP Phone is set to a preferred angle, turn the wheel on the back of the expansion  
module to tighten the foot stand hinge and lock the stand at the same angle as the attached IP  
Phone.  
Expansion Module 1100 Series User Guide  
 
   
24 Chapter 3 Installing the expansion module  
NN40050-118  
 
25  
Chapter 4  
Expansion module startup initialization  
Once you have installed and powered up the expansion module on the IP Phone, the expansion  
module initializes.  
Table 5 on page 25 describes the initialization process for the expansion module.  
Table 5 Initializing the expansion module  
Activity  
Description  
The expansion module performs a self-test The self-test confirms the operation of the local memory, CPU, and  
other circuitry f the expansion module. During the self-test, the  
expansion module display lights up.  
Note: If the expansion module display does not light up, or lights up  
and then goes blank, check that the expansion module is correctly  
installed and configured.  
The expansion module establishes  
communication with the IP Phone  
The expansion module display flashes until it establishes  
communication with the IP Phone.  
Note: If the expansion module display does not start flashing, check  
that the expansion module is correctly installed and configured.  
Note: If the expansion module display does not stop flashing, the  
expansion module has not established communication with the  
IP Phone. Check that the expansion module is correctly installed and  
configured.  
The expansion module downloads key  
mappings and labels  
The key labels download to the expansion module. During the  
download, the display is blank.  
Expansion Module 1100 Series User Guide  
 
   
26 Chapter 4 Expansion module startup initialization  
NN40050-118  
 
27  
Chapter 5  
Using the handset  
This section describes how to use the expansion module to  
make calls  
put a call on hold  
program indicator keys  
use features  
There are many ways to place or answer a call, depending on how you program the indicator keys  
and the type of call you want to make.  
Making a call using a line key  
1
2
Pick up the handset.  
Press a key on the expansion module that is programmed as a Line key.  
You hear a dial tone.  
3
Use the key pad to dial the external number or the internal extension.  
Making a call using the speakerphone key  
1
Press the Speakerphone key.  
You hear a dial tone.  
2
Press a key on the expansion module that is programmed as a Line key to dial the external  
number or the internal extension.  
Putting a call on hold  
1
2
While a call is active, press the  
key on your IP Phone.  
To release the call and make it active again, press the flashing indicator key.  
Expansion Module 1100 Series User Guide  
 
       
28 Chapter 5 Using the handset  
Programming indicator keys  
You can program a programmable line or feature indicator key with a new number or feature.  
Programming external autodial  
1
2
3
4
5
Press the Feature key.  
Enter *1 using the telephone dial pad.  
Press an indicator key.  
Dial the external number.  
Select OK to store the number.  
Programming internal autodial  
1
2
3
4
5
Press the Feature key.  
Enter *2 using the telephone dial pad.  
Press an indicator key.  
Dial the extension.  
Select OK to store the number.  
Programming a feature  
1
2
3
4
5
6
Press the Feature key.  
Enter *3 using the dial pad.  
Press an indicator key.  
Select Feature.  
Enter the feature code.  
Select OK to store the feature code.  
Erasing a programmed indicator keys  
1
2
3
4
Press the Feature key.  
Enter *1 using the dial pad.  
Press an indicator key.  
Select OK to erase the indicator key.  
NN40050-118  
 
         

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