NCR 5972 2x20 Customer
Display
Release 2.0
Userʹs Guide
BD20‐1372‐A
Issue F
Preface
This manual is for hardware installer/service personnel, system
integrators, field engineers, and programmers.
Safety Requirements
Warning: This device does not contain any user serviceable parts
and should only be serviced by a qualified service technician.
Caution: This device should only be powered by a (SELV) Safety
Extra Low Voltage power supply source with an available power level
of 5 amperes or less, and suitable for the country of installation. The
power source must be certified by the appropriate safety agency for the
country of installation.
Le matériel doit être reliés electriquement au circuit å Très Basse
Tension de Sécurité (TBTS) ayant une limite de 5 ampères
correspondant de façon satisfaisante et acceptable dans le pays où le
matériel doit être installé. Le source d’alimentation doit être approvée
par une agence de normalisation appropriée et acceptable dans le pays
où le matériel doit être installé.
Caution: For continued protection against risk of fire, replace only
with the same type and ratings of fuse.
Pour prévenir et vous protéger contre un risque de feu, remplacer la
fusible avec une autre fusible de même type, seulement.
Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.
Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit etrê située ou installée a proximité du matériel et
être facile d’accés.
0-2 Chapter 1: Introduction
Models ....................................................................................................1‐1
Features ..................................................................................................1‐1
Electrical Environment.........................................................................2‐7
VFD AC Power Requirements......................................................2‐7
VFD DC Power Requirements......................................................2‐7
LCD AC Power Requirements......................................................2‐7
LCD DC Power Requirements......................................................2‐7
Operational Environment....................................................................2‐7
System Configuration ....................................................................2‐7
Mounting Hole Dimensions................................................................2‐8
0-4 Chapter 1: Introduction
Installation Procedures..................................................................3‐3
NCR 5952/5962 Integrated Mount ...........................................3‐3
Diagnostics.............................................................................................3‐5
Pixel Test..........................................................................................3‐6
Set Display State On.......................................................................4‐6
Set Low Power State On ................................................................4‐6
Enable Cursor..................................................................................4‐7
Disable Cursor ................................................................................4‐7
Set Screen Save Blank.....................................................................4‐8
Set Screen Save Walk .....................................................................4‐8
Turn On Screen Save......................................................................4‐9
Disable Screen Save Option ..........................................................4‐9
Read Display ID Byte...................................................................4‐13
Read Display ID String................................................................4‐14
Character Sets......................................................................................4‐15
Chapter 5: Service
Safety Requirements.............................................................................5‐1
Servicing the Display............................................................................5‐3
Normal Operation ..........................................................................5‐3
Troubleshooting Procedures.........................................................5‐3
Servicing the VFD or LCD.............................................................5‐4
Cleaning the Display......................................................................5‐6
0-6 Chapter 1: Introduction
Revision Record
Issue Date
Remarks
A
B
Feb 97
First issue
Nov 98
Mar 99
Jan 03
Update to include 5972‐1100
C
D
Added 5963 Integrated Display Mount
Removed 5972‐2x00 model. Added dimension
information.
E
F
Feb 03
Added character sets.
June 03
Added new LCD models
Chapter 1: Introduction 0-7
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.
Canadian Department of Communications
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
Voluntary Control Council For Interference (VCCI)
0-8 Chapter 1: Introduction
Chapter 1: Introduction
Models
The NCR 5972 Customer Display is designed to be an optional display
device for the NCR retail terminals. It can also serve as a display for
any industry‐standard PC. It is a Vacuum Fluorescent Display (VFD).
•
•
•
•
•
•
•
5972‐1000 2x20 VFD (Light Gray)
5972‐1100 2X20 VFD (Dark Gray, Low Post Mount)
5972‐1200 2x20 VFD (Light Gray, Euro Symbol)
5972‐1300 2x20 VFD (Dark Gray, Low Post Mount)
5972‐1400 2x20 VFD (Charcoal Gray, Low Post Mount)
5972‐2400 2x20 LCD (Light Gray, 1m Cable)
5972‐2500 2x20 LCD (Light Gray, 4m Cable)
Features
VFD Models
Hardware
•
Parallel I/F or EIA‐232 I/F support
•
The components for both interfaces are populated on one
printed circuit board. Both interfaces are active, though only
one interface can be physically connected at a time. The display
communicates via the interface connected to it.
•
•
Socket for 32K of PROM for additional character sets
Cables
1-2 Chapter 1: Introduction
•
•
Power Supply
Mounting Options
ƒ
ƒ
ƒ
•
•
•
•
•
•
Table Mount, Light Gray, 16‐in. Post
Table Mount , Light Gray, 8‐in. Post
Table Mount, Light Gray, No Post
Remote Mount, 8‐in. Post, Light Gray
Remote Mount, 8‐in. Post, Dark Gray
Integrated Mount , Telescoping Post, Charcoal Gray for 7458
Integrated Mount, Telescoping Post, Light Gray for 5964
Integrated Mount, Telescoping Post, Light Gray
No Mount
Software
•
•
•
•
•
•
VFD control of 7x9 pixel characters
Parallel I/F
EIA‐232 Serial I/F (9600 BPS, 8 bit character, no parity, 1 stop bit)
Diagnostics
Support for 19 character sets
3 Character sets in base unit
•
•
•
Code Page 858 (International)
Katakana
Code Page 866 (Cyrillic)
•
Socket allows for support of up to 16 additional character sets
Chapter 1: Introduction 1-3
LCD Models
Hardware
•
•
•
Cables
Power Supply
Mounting Options
ƒ
ƒ
ƒ
•
•
•
•
Table Mount, Light Gray, 16‐in. Post
Table Mount, Light Gray, 8‐in. Post
Table Mount, Light Gray, No Post
Remote Mount, 8‐in. Post, Light Gray
Integrated Mount, Telescoping Post, Light Gray for 5964
Integrated Mount, Telescoping Post, Light Gray
No Mount
Software
•
•
•
Powered RS‐232 I/F
Diagnostics
1 Character set in base unit
•
Code Page 858 (International)
1-4 Chapter 1: Introduction
Chapter 2: Site Preparation
This chapter describes the installation process including site
considerations, operating conditions, mounting options, and
connections.
Physical Environment
The working range, storage, and transit environments are presented in
the following tables.
Working Range
Condition
Range
Temperature
10°C to 40°C (50°F to 104°F)
10°C (18°F) / Hour
20% to 80% (No Condensation)
10% / hour
Temperature Change
Humidity Range
Humidity Change
Barometric Pressure
105,000 Pa to 69000 Pa
Note: Condensation may occur when equipment is transferred from
cold to warm areas during shipment. The equipment design shall
permit operation after condensation has occurred, a drying out process
has been accomplished, and the equipment stabilized to the operating
environment.
2-2 Chapter 2: Site Preparation
Storage Environment
For periods up to three months:
Condition
Range
Temperature
Humidity
Barometric Pressure
‐10°C to 50°C (14°F to 120°F
10% to 90% RH
105,000 to 70,000 Pa
Transit Environment
For periods up to one week:
Condition
Range
Temperature
Humidity
‐40° to 60°C (‐40°F to 140°F)
5% to 95% RH
Barometric Pressure
105,000 to 70,000 Pa
2-4 Chapter 2: Site Preparation
16-Inch Post
30 mm
(1.2 in.)
262 mm
(10.3 in.)
119 mm
(4.7 in.)
561 mm
(22.1 in.)
95 mm
(3.75 in.)
95 mm
(3.75 in.)
15708
Chapter 2: Site Preparation 2-5
8-Inch Post
262 mm
(10.3 in.)
30 mm
(1.2 in.)
356 mm
(14.1 in.)
119 mm
(4.7 in.)
356 mm
(14.1 in.)
95 mm
95 mm
(3.75 in.)
(3.75 in.)
20131a
Chapter 2: Site Preparation 2-7
Electrical Environment
VFD AC Power Requirements
•
120 VAC, 60 Hz (US, Canada, and others) via a wall mount power
supply
•
90‐264 VAC, 50‐60 Hz via a Universal Input power supply
VFD DC Power Requirements
•
10 VDC to 14VDC (0.8 A max. at 12VDC)
LCD AC Power Requirements
•
No AC P/S available. The LCD receives power from the host via a
powered RS‐232 connector.
LCD DC Power Requirements
•
10.6VDC to 13VDC (160mA max at 12VDC)
Operational Environment
System Configuration
The VFD communicates with the host via the parallel port or EIA‐232
serial port of the host. Both interfaces are active at the same time. The
display does not need to know which cable it is connected to.
However, both interface cables cannot be connected to the unit at the
same time.
The LCD communicates with the host via the serial port only.
2-8 Chapter 2: Site Preparation
Mounting Hole Dimensions
Mounting hole dimensions for routing cables from the Customer
Display to a host terminal are explained as follows.
2x20 Customer Display Parallel Cable (VFD)
P/N
Meters
Feet
Corp. ID No.
Type
Remote
Integrated
497-0405676
497-0405677
4.0
0.7
13.1
2.2
1416-C278-0040
1416-C278-0006
25-Pin
D-Shell
Plug
24-Pin
Minifit
Plug
8-Pin
Microfit
Plug
P1
P3
55 mm (2.25 in.) Dia.
32 mm (1.25 in.) Dia.
P2
16728
19 mm (0.75 in.) Dia.
2x20 Customer Display Serial Cable (VFD)
P/N
Meters
Feet
Corp. ID No.
Type
Remote
Integrated
497-0405679`
497-0405678
4.0
0.7
13.1
2.2
1416-C279-0040
1416-C279-0006
497-0405679 (4.0 m)
P3
P1
P2
55 mm (2.25 in.) Dia.
32 mm (1.25 in.) Dia.
16726
19 mm (0.75 in.) Dia.
Chapter 2: Site Preparation 2-9
2x20 Customer Display Serial Cable (LCD)
P/N
Meters
Feet
Corp. ID No.
Type
Remote
Integrated
497-0407636
497-0407637
4.0
0.7
13.1
2.2
1416-C278-0040
1416-C278-0006
9-Pin
D-Shell
Receptacle
24-Pin
Minifit
Plug
8-Pin
Microfit
Plug
P1
55 mm (2.25 in.) Dia.
P3
P2
32 mm (1.25 in.) Dia.
16727
19 mm (0.75 in.) Dia.
2-10 Chapter 2: Site Preparation
Chapter 3: Installation
Installing the Customer Display
SELV Power Source Warning
This device should only be powered by a (SELV) Safety Extra Low
Voltage power supply source with an available power level of 5
amperes or less, and suitable for the country of installation. The power
source must be certified by the appropriate safety agency for the
country of installation.
Le matériel doit être reliés electriquement au circuit å Très Basse
Tension de Sécurité (TBTS) ayant une limite de 5 ampères
correspondant de façon satisfaisante et acceptable dans le pays où le
matériel doit être installé. Le source d’alimentation doit être approvée
par une agence de normalisation appropriée et acceptable dans le pays
où le matériel doit être installé.
Warning: This device does not contain any user serviceable parts
and should only be serviced by a qualified service technician.
Caution: For continued protection against risk of fire, replace only
with same type and rating of fuse.
The fuse is designated F1 in the Vacuum Fluorescent Display.
Pour ne pas compromettre la protection contre les risques d’incendie,
remplacer par un fusible de même type et de même caractéristiques
nominales.
3-2 Chapter 3: Installation
Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.
Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit etrê située ou installée a proximité du matériel et
être facile d’accés.
Installation Goal
The goal for installing the NCR 5972 Customer Display is for a
reasonably trained operator or store manager to fully install the
terminal in less than 15 minutes.
To qualify as reasonably trained an installer or store manager must be
fluent with the terminology and basic technology of PC hardware and
software. This level of knowledge can typically be found in an
individual who has installed several PC systems, and who routinely
uses a PC for personal or business computing.
Cable Requirements
Cable choices group:
•
•
•
•
•
•
Integrated Parallel Cable (0.6 m length cable) (VFD only)
Remote Parallel Cable (4.0 m length cable) (VFD only)
Integrated EIA‐232 Serial Cable (0.6 m length cable) (VFD only)
Remote EIA ‐232 Serial Cable (4.0 m length cable) (VFD only)
Integrated Powered EIA‐232 Cable (1.0m length cable) (VFD only)
Remote Powered EIA‐232 Serial Cable (4.0m length cable) (VFD
only)
•
Integrated Powered EIA‐232
Chapter 3: Installation 3-3
Power Supply Choices
Power Supply Choices Group:
•
•
No Power Supply for 7452/7453 applications
Universal Input Power Supply Adapter; 90‐264 VAC, 50‐60 Hz;
(VFD only)
Installation Procedures
Not all models are supported for every NCR retail terminal. For
specific installation instructions see the appropriate retail terminal
Hardware User’s Guide.
NCR 5952/5962 Integrated Mount
Touch Screen
2 x 20 Customer Display
(Post-Mounted)
12682
See the NCR 5952 Wedge DynaKey User’s Guide (BD20‐1370‐A), or NCR
5962 Wedge Touch Screen User’s Guide (BD20‐1371‐B) for procedures
how to install the integrated mount.
Chapter 3: Installation 3-5
Diagnostics
The 5972 Customer Display has internal Power Up Diagnostics that
occur soon after power‐up or if a Reset Display command is received
from the host software.
When the hardware is powered down, all registers and memory are
lost. No recovery is possible.
The Power Up Diagnostics include the following tests:
•
•
•
Micro‐controller test
External character PROM test (VFD only)
Pixel Number Display
Micro-controller Test
For serial communications, the CTS line is set in a Marking condition
(negative voltage) at the start of the test. For VFD parallel
communications, the Busy line is set active at the start of the test. The
first test is the Micro‐controller test which checks operation at the
Micro‐controller.
If an error is discovered, testing halts, and the firmware begins
executing a forever do nothing loop. No response is sent to the host. If
the Micro‐controller Test passes, the CTS and Busy line exception
conditions are lifted.
External Memory Test Character (VFD Only)
A separate test is performed on the external character PROM, if it
exists. The PROM status is noted and saved for terminal retrieval later
using the Reset command.
If an error is discovered, all character sets stored in the PROM are
considered invalid, and any command received attempting to switch to
one of these character sets is treated as an invalid command and
ignored.
3-6 Chapter 3: Installation
Pixel Test
All Pixels are turned on for two seconds. The unit does not have the
capability to determine if it passes this pixel test. You must visually
examine the display for any pixel failure.
Firmware Part Number Display
The current firmware part number of the unit is displayed for two
seconds.
Chapter 4: Programming Set Up
Firmware and software function descriptions for the NCR 5972 Retail
Display are presented in this chapter.
Host/Retail Display Command Interface
The Retail Display accepts two types of data: display data and
command data. If a byte received from the host is any character except
the ESC (0x1B) character, it is processed as a character and displayed
on the Retail Display. If an ESC character (0x1B) is received, the
subsequent byte(s) is processed as a command. If the subsequent byte
is an invalid command it is ignored. If an ESC is received, but no
command byte is received immediately, the firmware waits forever if
need be and uses the next received byte(s) to complete the command.
Note: Each command consists of at least two bytes. The first byte
(0x1B) is a command identifier indicating the next byte(s) is a
command byte. The command byte may be followed by parameter
or data bytes depending on the command. Also note that the ESC
character can be displayed by using the Display ESC Character
command.
4-2 Chapter 4: Programming Set Up
Retail Display Commands
The following table describes the Retail Display commands supported:
Command
Function
1B 01
Reset Display
1B 02
1B 04
1B 05
1B 06
1B 07
1B 08
1B 09
1B 0A
1B 0B
1B 0C
1B 0D
1B 0E
1B 0F
1B 10
1B 11
1B 12
1B 13
1B 17
1B 18
1B 19
Erase Display
Set Diagnostic State On
Set Display State On
Set Low Power State On (Default)
Enable Cursor
Disable Cursor (Default)
Set Screen Save Blank
Set Screen Save Walk (Default)
Turn On Screen Save
Disable Screen Save Feature
Enable Character Blink
Disable Character Blink (Default)
Move Cursor Left
Move Cursor Right
Move Cursor Up
Move Cursor Down
Set Cursor Position
Brightness Adjustment (Default ‐ 5)1
Read Display ID
Read Display Part Number
1
This command is not supported by the LCD. The only action taken is to
take the display out of Screen Save.
Chapter 4: Programming Set Up 4-3
Command
Function
1B 1B
Display ESC Character
Select Character Set 1 (Default)
1
1B 20
1B 21
1B 22
1B 23
1B 24
1B 25
1B 26
1B 27
1B 28
1B 29
1B 2A
1B 2B
1B 2C
1B 2D
1B 2E
1B 2F
1B 30
1B 31
1B 32
1
Select Character Set 2
1
Select Character Set 3
1
Select Character Set 4 (External ROM required)
Select Character Set 5 (External ROM required)
Select Character Set 6 (External ROM required)
Select Character Set 7 (External ROM required)
Select Character Set 8 (External ROM required)
Select Character Set 9 (External ROM required)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Select Character Set 10 (External ROM required)
Select Character Set 11 (External ROM required)
Select Character Set 12 (External ROM required)
Select Character Set 13 (External ROM required)
Select Character Set 14 (External ROM required)
Select Character Set 15 (External ROM required)
Select Character Set 16 (External ROM required)
Select Character Set 17 (External ROM required)
Select Character Set 18 (External ROM required)
Select Character Set 19 (External ROM required)
4-4 Chapter 4: Programming Set Up
Reset Display
Format: 1B 01
Returns: xx yy zz
•
where xx is the Microcontroller status:
−
00 = OK
If a failure occurs, testing halts, and the firmware begins
executing a loop as described in the Internal Power UP
Diagnostics section in the Installation chapter.
•
•
where yy is the External Character PROM status:
−
−
−
00 = Not present (Always 00 for LCD)
01 = OK, present
FF = Failure
where zz is the number (in hex) of character sets available in the
External Character PROM
−
00 = 10 (Always 00 for LCD)
Description: This command executes the power‐down power‐up
diagnostic sequence. The communication lines (CTS for serial,
BUSY for parallel) are placed in an exception condition (see the
Internal Power UP Diagnostics section in the Installation chapter). The
Microcontroller test consists of a check‐sum test on the ROM and a
write/read test on the RAM. A check‐sum test is also performed on
the External Character PROM that holds any user‐defined
characters sets (This does not apply to the LCD).
After executing the command, the three status bytes (see above) are
sent to the host, the display screen is cleared, the cursor moves to
the 0 position, communication line exception conditions are
cleared, and all registers and variables are initialized. Note that the
screen is cleared during this command. If a host needs previous
data redisplayed, the host must resend the previous data after this
command has completed.
Chapter 4: Programming Set Up 4-5
Erase Display
Format: 1B 02
Description: This command clears all of the displayed characters
by writing a space to each display position. A space is defined as
character 0x20 of the current character set. The cursor moves to the
0 position.
Set Diagnostic State On
Format: 1B 04
Description: This state is exclusive from the On and Low Power
States. This command causes the firmware to display the current
firmware part number of the device for five seconds, and then step
through each installed 256‐character set (default and user‐defined)
displaying one character at a time on all 40 display positions at a
rate of about one character per second. The firmware starts with the
currently selected character set, and then displays all of the
characters from the other sets the same way. This continues until
one of the other state commands is performed. Prior display data is
saved and can be restored before sending the Set Display State On.
Note: The LCD only has one character set.
4-6 Chapter 4: Programming Set Up
Set Display State On
Format: 1B 05
Description: This state is used for normal run‐time conditions.
This operation instructs the firmware to leave one of the other
states and begin performing normal refresh operations. There may
be a slight delay before the Vacuum Fluorescent Display (VFD)
reaches the specified brightness setting when exiting the Low
Power State. This delay should not exceed 1 second from the time
the command is received until the time the VFD reaches the
specified brightness.
The Screen Save feature may be in force during the Display On
state. This means that after about five minutes of no new display
activity, the Screen Save feature could take over and cause the
display to go blank or begin walking from right to left.
Set Low Power State On
Format: 1B 06
Description: This state is used to reduce Retail Display power
consumption and extend the life of the Retail Display VFD. Power
is removed from the display, but the Retail Display controller is still
fully operational and continues to accept commands. This
command causes the firmware to blank or turn off the Retail
Display. Display data can be processed while the display is in the
Low Power State, but it does not appear until the Low Power State
is changed. The displayed characters are preserved so that upon
leaving the Low Power State, the display is restored. To leave the
Low Power State, one of the other state commands must be
received. This is the default state for the Retail Display after power‐
up.
Chapter 4: Programming Set Up 4-7
Enable Cursor
Format: 1B 07
Description: This command causes a flashing cursor to be used
whenever the Display On state is in force. When the cursor is
enabled, the cursor is visible and flashing at the current cursor
position. The flashing cursor should be visible for 1 second and
then the character at the cursor position should be visible for 1
second. The effect is to alternate between the character and the
cursor. The cursor is defined as character 0X5F of whatever
character set is currently chosen. For the three supported character
sets, the cursor is the bottom row of pixels turned on. For a user‐
defined character set, the cursor is whatever is defined as character
0X5F of the character set. When the cursor is enabled, it overwrites
the character at the cursor position. If the cursor is disabled, the
character at the cursor position is left visible.
Note: The cursor on the LCD blinks on and off every .5 second.
The cursor displays concurrently with whatever character may
already be displayed at the cursor position.
Disable Cursor
Format: 1B 08
Description: This command causes the cursor to be turned off.
This is the default state for the cursor after power‐up.
4-8 Chapter 4: Programming Set Up
Set Screen Save Blank
Format: 1B 09
Description: This command is intended to preserve the life of the
display hardware unit. The firmware maintains a five‐minute timer
that triggers this feature. The Screen Save feature can be disabled
through a command from the host software. When the feature is
not disabled, two specific options exist. The Set Screen Save Blank
operation causes the display to go blank when the timer expires.
When the firmware receives the command code, the Screen Save
mode is canceled, and the five‐minute timer is established. Screen
Save Blank removes power from the Retail Display, and refreshes
the display in the same manner as the Set Low Power On
command. At power up, the timer is established at five minutes,
and Screen Save Blank is established as a default. The five minute
timer is not reset by any invalid or incorrect command.
Set Screen Save Walk
Format: 1B 0A
Description: This command causes the visible display to walk
right to left when the Screen Save timer expires (five minutes). The
characters on the display appear to walk across the corresponding
display row from right to left. The two lines in the 2x20 Display
walk in parallel completely off the left side of the display, and then
the two lines appear to come back from the right. If the display is
space filled, then no effect is perceived even though the walking is
taking place. The Screen Save Blank mode is the default mode after
power up.
Chapter 4: Programming Set Up 4-9
Turn On Screen Save
Format: 1B 0B
Description: This command causes one of the screen save
functions (Set Screen Save Blank or Set Screen Save Walk) to
activate immediately rather than waiting for the screen save timer
to expire. If the Disable Screen Save command is in effect when this
command is issued, it is canceled, and the screen saver is enabled
and activated immediately.
Disable Screen Save Option
Format: 1B 0C
Description: The firmware ceases to keep time for the screen save
activity from the host software, and the display neither goes blank
nor begins to walk due to inactivity from the host. This command
can be canceled by the Turn On Screen Save, Set Screen Save Blank,
and Set Screen Save Walk commands.
Enable Character Blink
Format: 1B 0D
Description: The blink attribute is the only modifier which is
supported for the display character positions. Each time a new
character is received, the current setting of the character blink
operator is adopted as the working attribute for the new character.
If a new character is received while character blink is enabled, the
new character blinks. This makes it possible to have a display with
both blinking and non‐blinking characters. For the VFD, the blink
period is 1 second on and 1 second off. For the LCD, the blink
period is .5 second on and .5 second off. All characters that are
blink enabled blink at the same time. The only way to cause an
existing character to start or stop blinking is to set up the character
blink operator, move the cursor to the correct character, and resend
the individual character code.
4-10 Chapter 4: Programming Set Up
Disable Character Blink
Format: 1B 0E
Description: This command counteracts the Enable Character
Blink. The firmware implements all new character codes with an on
and holding character presentation. On power up, the character
blink modifier is defaulted to disabled.
Move Cursor Left
Format: 1B 0F
Description: Moves the cursor one position to the left. When the
cursor is at the left end of the upper line, it moves to the right end
of the lower line. When the cursor is at the left end of the lower
line, it moves to the right end of the upper line. The cursor location
always indicates the position of the next character to be displayed,
whether the cursor is enabled and blinking or not. After each
character is displayed, the firmware performs a logical Move
Cursor Right command.
Move Cursor Right
Format: 1B 10
Description: Moves the cursor one position to the right. When the
cursor is at the right end of the upper line, it moves to the left end
of the lower line. When the cursor is at the right end of the lower
line, it moves to the left end of the upper line. The cursor location
always indicates the position of the next character to be displayed,
whether the cursor is enabled and blinking or not. After each
character is displayed, the firmware performs a logical Move
Cursor Right command. When the cursor is at the right end of the
lower line, it moves to the left end of the upper line and operates in
an Overwrite Mode. The next character sent to the display
overwrites the character in the left end of the upper line.
Chapter 4: Programming Set Up 4-11
Move Cursor Up
Format: 1B 11
Description: Moves the cursor up one line. When the cursor is on
the upper line, the cursor is moved to the same column on the
lower line. The cursor location always indicates the position of the
next character to be displayed, whether the cursor is enabled and
blinking or not. After each character is displayed, the firmware
performs a logical Move Cursor Right command.
Move Cursor Down
Format: 1B 12
Description: Moves the cursor down one line. When the cursor is
on the lower line, the cursor is moved to the same column on the
upper line. The cursor location always indicates the position of the
next character to be displayed, whether the cursor is enabled and
blinking or not. After each character is displayed, the firmware
performs a logical Move Cursor Right command.
4-12 Chapter 4: Programming Set Up
Move Cursor To Specified Position
Format: 1B 13nn
Range: 00≤ nn ≤ 27 (hex)
Description: Moves the cursor to the specified position. Position 0
is the upper leftmost position, and position 27 is the lower
rightmost position. Any value outside this range is discarded, the
command is ignored, and the cursor is moved. The cursor location
always indicates the position of the next character to be displayed,
whether the cursor is enabled and blinking or not. After each
character is displayed, the firmware performs a logical Move
Cursor Right command. The character positions are shown in the
following:
0
0C
0D 0E 0F
13
10 11
12
1
2
3
4
5
6
7
8
9
0A 0B
14 15
17 18
1B 1C
1F 20
22
21
23 24
16
19
25
26 27
1D 1E
1A
= Character Display Position
14526
Character Display Positions
Chapter 4: Programming Set Up 4-13
Brightness Adjustment
Format: 1B 17nn
Range: 01≤ nn ≤ 05
Description: Adjusts the brightness of the entire display.
Individual characters or display positions are not adjusted. On
power up, the default brightness setting is 5 (100%).
Nn
01
02
03
04
05
Brightness
20%
40%
60%
80%
100%
Note: This command is not supported by the LCD. The only
action taken is to take the display out of Screen Save.
Read Display ID Byte
Format: 1B 18
Returns: 0x8A
Description: This command is a request for the Retail Display to
return an identifier. The Retail Display returns one byte (0x8A) that
identifies the Retail Display as a 2x20 with 7x9 dot matrix.
4-14 Chapter 4: Programming Set Up
Read Display ID String
Format: 1B 19
Returns: 0x1A, “NCR 5972,
XXX-XXXXXXX”
Description: where 0x1Ais a 1 byte string length indicator which
indicates the length of the string that follows the string length
indicator. For example, 1AH characters are sent after the string
length indicator. Note: indicates a space character (20H). The
quotation marks “” are not part of the string and are not returned.
XXX‐XXXXXXX represents the current firmware part number.
Description: This command is a request for the Retail Display to
return an ASCII string with detailed product information.
Display ESC Character
Format: 1B 1B
Description: This command is a request for the ESC character to
be displayed at the current cursor position.
Select Character Set n
Format: 1B20 - 1B32
Description: VFD only. This set of commands chooses one of the
three supported internal character sets or, if an external ROM is
present, one of up to 16 additional character sets. Character set 1 is
defined as PC Code Page 858 (International), character set 2 is
defined as Katakana (Japanese), and character set 3 is defined as
Code Page 866 (Cyrillic Eastern European). Character sets 4
through 19 are only valid if an external ROM containing extra
character sets is present. Character set selection is dynamic. Host
software can switch between character sets at any time. Switching
between sets does not erase or change the display. This means
characters from multiple character sets may be on a display. The
default character set is number 1, PC Code Page 858 (International).
Chapter 4: Programming Set Up 4-15
Character Sets
There are three character sets pre‐installed.
•
•
•
Code 858 (International) (VFD and LCD)
Katakana (VFD only)
Code 866 (Cyrillic) (VFD only)
The VFD supports 16 additional character sets of 256 characters each.
These additional character sets are inside a PROM that plugs into a
socket on the PCB. All of the characters sets are stored in non‐volatile
memory.
Code Page 850 (International)
000
001
002
003
004
005
006
....... ....... ....... ....... ....... ..●●●.. ...●...
....... .●●●●●. .●●●●●. ....... ....... ..●●●.. ..●●●..
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....... .●●●●●. .●●●●●. ...●... ....... ...●... .●●●●●.
....... ....... ....... ....... ....... ....... .......
007
008
009
010
011
012
013
.......
.......
.......
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...●...
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4-16 Chapter 4: Programming Set Up
014
....... ....... ....... ....... ....... ....... .......
..●●●●● ●..●..● ●...... ......● ...●... ..●.●.. .●●●●●●
015
016
017
018
019
020
..●...● .●.●.●.
●●●.... ....●●● ..●●●.. ..●.●..
●..●..●
..●●●●● ..●.●..
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●●●.●●●
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021 022 023 024 025 026 027
....... ....... ...●... ....... ....... ....... .......
.●●●●●. ....... ..●●●.. ...●... ...●... ....... .......
●...... ....... .●●●●●. ..●●●.. ...●... ....●.. ..●....
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●●●●●●●
●●●●●●●
●●●●●.. ....... ...●... ...●... ...●... ....... .......
....... ....... .●●●●●. ....... ....... ....... .......
028
029
030
031
032
033
034
....... ....... ...●... ....... ....... ....... .●●.●●.
....... ....... ...●...
●●●●●●● ....... ...●... .●●.●●.
●...... ....... ..●●●..
●●●●●●● ....... ..●●●.. ..●.●..
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●...... ●●●●●●● .●●●●●. .●●●●●. ....... ...●... .......
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●●●●●●● .......
....... .......
●●●●●●● ..●●●.. ....... ....... .......
●●●●●●● ...●... ....... ...●... .......
....... ....... ....... ...●... ....... ....... .......
Chapter 4: Programming Set Up 4-17
035
036
037
038
039
040
041
....... ....... ....... ....... ..●●... ....... .......
..●.●.. ...●...
●●....● ..●●●.. ...●... ....●.. ..●....
..●.●.. .●●●●●.
●●...●. .●...●. ..●.... ...●... ...●...
●●●●●●●
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..●.●.. .●●●●●. ...●... .●.●... ....... ..●.... ....●..
●●●●●●● ...●..● ..●....
●...●.● ....... ..●.... ....●..
..●.●..
..●.●.. ...●...
●●●●●●. .●...●●
●....●. ....... ...●... ...●...
●....●● .●●●●.● ....... ....●.. ..●....
....... ....... ....... ....... ....... ....... .......
042 043 044 045 046 047 048
....... ....... ....... ....... ....... ....... .......
....... ....... ....... ....... ....... ....... .●●●●●.
.●...●. ...●... ....... ....... ....... .....●.
..●.●.. ...●... ....... ●●●●●●● ....... ....●..
●●●●●●● ●●●●●●● ....... ....... ....... ...●...
..●.●.. ...●... ....... ....... ....... ..●....
.●...●. ...●... ..●●... ....... ..●●... .●.....
●.....●
●.....●
●.....●
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●.....●
....... ....... ...●... ....... ..●●...
●...... .●●●●●.
....... ....... ..●.... ....... ....... ....... .......
049
....... ....... ....... ....... ....... ....... .......
...●... .●●●●●. .●●●●●. ....●.. ●●●●●●● ..●●●.. ●●●●●●●
..●●... ●.....● ●.....● ...●●.. ●...... .●..... ......●
050
051
052
053
054
055
...●... ......● ......● ..●.●..
...●... ...●●.. ...●●●. .●..●..
●......
●●●●●●.
●...... .....●.
●●●●●●. ....●..
●.....● ...●...
●.....● ...●...
...●... ..●.... ......●
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...●...
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..●●●..
●●●●●●● .●●●●●. ....●.. .●●●●●. .●●●●●. ...●...
....... ....... ....... ....... ....... ....... .......
4-18 Chapter 4: Programming Set Up
056
057
058
059
060
061
062
....... ....... ....... ....... ....... ....... .......
.●●●●●. .●●●●●. ....... ....... ...●... ....... ...●...
●.....●
●.....● ..●●... ..●●... ..●.... ....... ....●..
●.....●
●.....● ..●●... ..●●... .●.....
●●●●●●● .....●.
.●●●●●. .●●●●●● ....... .......
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●●●●●●● .....●.
●.....● .....●. ..●●... ...●... ..●.... ....... ....●..
.●●●●●. .●●●●.. ....... ..●.... ...●... ....... ...●...
....... ....... ....... ....... ....... ....... .......
063
064
065
066
067
068
069
....... ....... ....... ....... ....... ....... .......
..●●●.. .●●●●●. ..●●●..
●●●●●●. .●●●●●.
●●●●●..
●....●.
●.....●
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●.....●
●....●.
●●●●●..
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...●...
.......
●.....● .●...●.
●.....●
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●●●●●●.
●.....●
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●.....●
●......
●......
●......
●.....●
●..●●.●
●.●.●.●
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●......
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...●... .●●●●●.
●●●●●●. .●●●●●.
....... ....... ....... ....... ....... ....... .......
070
071
072
073
074
075
076
....... ....... ....... ....... ....... ....... .......
●●●●●●● .●●●●●.
●.....● .●●●●●. ....●●●
●.....● ...●... .....●.
●.....● ...●... .....●.
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●...... .●●●●●.
●.....● .●●●●●. .●●●●..
....... ....... ....... ....... ....... ....... .......
Chapter 4: Programming Set Up 4-19
077
078
079
080
081
082
083
....... ....... ....... ....... ....... ....... .......
●.....●
●.●.●.●
●..●..●
●..●..●
●.....●
●.....●
●.....●
●.....● .●●●●●.
●●●●●●. .●●●●●.
●●●●●●. .●●●●●.
●●....●
●.●...●
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●...●.●
●....●●
●.....●
●.....●
●.....●
●.....●
●.....●
●.....●
●.....●
●●●●●●.
●......
●......
●.....●
●.....●
●.....●
●.....●
●.●...●
●.....●
●.....●
●.....●
●......
●●●●●●. .●●●●●.
●...●.. ......●
●....●.
●.....●
●.....● .●●●●●.
●...... .●●●●●.
●.....● .●●●●●.
....... ....... ....... ....... ....●●● ....... .......
084
085
086
087
088
089
090
....... ....... ....... ....... ....... ....... .......
●●●●●●●
...●...
...●...
...●...
...●...
...●...
●.....●
●.....●
●.....●
●.....●
●.....● .●...●.
●.....● ..●.●..
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●.....● .●...●.
●.....● ..●.●.. .●...●. ....●..
●..●..● ...●... ..●.●.. ...●...
●..●..● ..●.●.. ...●... ..●....
●.●.●.● .●...●. ...●... .●.....
●.....●
●.....●
●.....● .....●.
●●●●●●●
...●... .●●●●●. ...●... .●...●.
●.....● ...●...
●●●●●●●
....... ....... ....... ....... ....... ....... .......
091
092
093
094
095
096
097
....... ....... ....... ...●... ....... ..●●... .......
..●●●.. ....... ..●●●.. ..●.●.. ....... ..●.... .......
..●.... .●..... ....●.. .●...●. ....... ...●... .......
..●.... ..●.... ....●.. ....... ....... ....... .●●●●..
..●.... ...●... ....●.. ....... ....... ....... .....●.
..●.... ....●.. ....●.. ....... ....... ....... .●●●●●.
..●.... .....●. ....●.. ....... ....... .......
..●●●.. ......● ..●●●.. ....... ....... ....... .●●●●.●
....... ....... ....... ....... ●●●●●●● ....... .......
●....●.
4-20 Chapter 4: Programming Set Up
098
099
100
101
102
103
104
....... ....... ....... ....... ....... ....... .......
●...... ....... ......● ....... ...●●●. .......
●...... ....... ......● ....... ..●...● .......
●●●●●●. .●●●●●● .●●●●●● .●●●●●. ..●.... .●●●●●●
●......
●......
●●●●●●.
●.....●
●.....●
●.....●
●.....●
●.....●
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●.....●
●.....● .●●●●..
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●●●●●●. .●●●●●● .●●●●●● .●●●●●● ..●.... ......●
....... ....... ....... ....... ....... .●●●●●. .......
105 106 107 108 109 110 111
....... ....... ....... ....... ....... ....... .......
...●... .....●. .●..... ...●... ....... ....... .......
....... ....... .●..... ...●... ....... ....... .......
...●... .....●. .●...●. ...●...
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....... ..●●●.. ....... ....... ....... ....... .......
112 113 114 115 116 117 118
....... ....... ....... ....... ....... ....... .......
....... ....... ....... ....... ..●.... ....... .......
....... ....... ....... ....... ..●.... ....... .......
.●●●●●. .●●●●●.
●.●●●●. .●●●●●. .●●●●..
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.●..... .....●.
●...... .●●●●●. ...●●.. .●●●●.● ...●...
.●..... .....●● ....... ....... ....... ....... .......
Chapter 4: Programming Set Up 4-21
119
120
121
122
123
124
125
....... ....... ....... ....... ....... ....... .......
....... ....... ....... ....... ....●.. ...●... ..●....
....... ....... ....... ....... ...●... ...●... ...●...
●.....●
●..●..● .●...●.
●.....●
●.....●
●●●●●●● ...●... ...●... ...●...
●.....● .....●. .●●.... ....... ....●●.
●..●..● ...●...
●.....● ...●... ...●... ...●... ...●...
●.●.●.● .●...●. .●●●●●● .●..... ...●... ...●... ...●...
.●...●. ●.....● .....●. ●●●●●●● ....●.. ...●... ..●....
....... ....... .●●●●.. ....... ....... ....... .......
126
127
128
129
130
131
132
.●●●..● ....... ....... ....... ....●.. ...●... .......
●..●●●. ...●... .●●●●●. .●...●. ...●... ..●.●.. .●...●.
....... .●...●.
●.....● ....... ....... ....... .......
.......
.......
.......
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●.....●
●....●. .●●●●●. .●●●●.. .●●●●..
●....●.
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●●●●●●● .●●●●●. .●●●●●.
....... .......
●......
●....●.
●....●.
....... ....... .●●●●●. .●●●●.● .●●●●●● .●●●●.● .●●●●.●
....... ....... ●●●●... ....... ....... ....... .......
133
134
135
136
137
138
139
..●.... ...●... ....... ...●... ....... ..●.... .......
...●... ...●... ....... ..●.●.. .●...●. ...●... .●...●.
....... ....... ....... ....... ....... ....... .......
.●●●●.. .●●●●.. .●●●●●. .●●●●●. .●●●●●. .●●●●●. ...●...
.....●. .....●.
.●●●●●. .●●●●●.
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....... ....... ●●●●... ....... ....... ....... .......
4-22 Chapter 4: Programming Set Up
140
141
142
143
144
145
146
...●... ..●.... .●...●. ...●... ....●.. ....... .......
..●.●.. ...●... ....... ....... ...●... ....... .●●●●●●
....... ....... .●●●●●. .●●●●●.
●●●●●●● .......
●...... .●●●●●.
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●●●●●●● .●●●●●●
....... ....... ....... ....... ....... ....... .......
147 148 149 150 151 152 153
...●... ....... ..●.... ...●... ..●.... ....... .●...●.
..●.●.. .●...●. ...●... ..●.●.. ...●... .●...●. .......
....... ....... ....... ....... ....... ....... .●●●●●.
.●●●●●. .●●●●●. .●●●●●.
●....●.
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●.....●
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●.....●
●.....●
●.....●
●.....●
●....●. .●●●●●●
.●●●●●. .●●●●●. .●●●●●. .●●●●.● .●●●●.● .....●. .●●●●●.
....... ....... ....... ....... ....... .●●●●.. .......
154
155
156
157
158
159
160
.●...●. ....... ....... ....... ....... ....... ....●..
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4-52 Chapter 4: Programming Set Up
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Chapter 4: Programming Set Up 4-53
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4-54 Chapter 4: Programming Set Up
Chapter 5: Service
Safety Requirements
Carefully follow these safety requirements before servicing the Retail
Display:
Warning: This device does not contain any user serviceable parts
and should only be serviced by a qualified service technician.
Caution: Before servicing the display, disconnect the AC power cord
from the retail terminal or PC to which the display is connected. Also
disconnect the cables from the PC/terminal to the display.
Caution: For continued protection against risk of fire, replace only
with the same type and ratings of fuse.
The fuse is designated F1 in the Vacuum Fluorescent Display.
Pour prévenir et vous protéger contre un risque de feu, remplacer la
fusible avec une autre fusible de même type, seulement.
Caution: The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.
Le cordon d’alimentation est utilisé comme interrupteur général. La
prise de courant doit être située ou installée a proximite du matériel et
être facile d’accés.
5-2 Chapter 5: Service
Caution: This device should only be powered by a (SELV) Safety
Extra Low Voltage power supply source with an available power level
of 5 amperes or less, and suitable for the country of installation. The
power source must be certified by the appropriate safety agency for the
country of installation.
Le matériel doit être reliés electriquement au circuit å Très Basse
Tension de Sécurité (TBTS) ayant une limite de 5 ampères
correspondant de façon satisfaisante et acceptable dans le pays où le
matériel doit être installé. Le source d’alimentation doit être approvée
par une agence de normalisation appropriée et acceptable dans le pays
où le matériel doit être installe.
Chapter 5: Service 5-3
Servicing the Display
Warning: Before servicing the equipment plug your safety strap
into a proper grounding outlet. Failure to do so could damage the
equipment.
Normal Operation
On power‐up, the unit displays the firmware part number for 2
seconds, then lights all pixels for 2 seconds, then goes blank and awaits
commands from the host.
Troubleshooting Procedures
The NCR 5972 Customer Display requires minimal maintenance.
Should the display malfunction, adhere to the procedures in the
following troubleshooting chart.
Symptom
Probable Cause
Solution
Blank screen on No power to unit
power‐up
Check for faulty
connections
Check power source to
power supply
Check for damaged
cables
Check connections
Check connections
On power‐up unitBad cable connections to
lights but does
not communicate
with host
host port
Misconfigured host
Verify host
configuration
5-4 Chapter 5: Service
Servicing the VFD or LCD
If the unit still does not perform properly, you need to replace the
display. Before disassembly, verify if your model has the labeling and
serial numbers indicated on the rear of the cover of the display or on
the bottom of the cabinet. This cover must be retained when replacing
the display.
Do not replace this cabinet with a non‐serialized cover.
Caution: Be careful not to damage screw holes or cables when
replacing the display.
If you are replacing the display having a serialized cover proceed as
follows:
Chapter 5: Service 5-5
1. Remove only two cabinet screws.
(2) Bracket Screws
14540
(2) Cabinet Screws
14540
2. Remove the PC board.
3. Disconnect the board from the 24‐position connector.
4. Reinstall a new PC board.
5. Route the cable.
VFD: Pull the cable down so the strain relief becomes flush with
the housing.
LCD: Route the cable through the strain relief guides located in the
cabinet.
5-6 Chapter 5: Service
6. Replace the cover and secure it with cabinet screws (2).
7. Reassemble the faulty board and mail it to NCR Customer Services
for repair.
Note: If you are replacing a non‐serialized unit, you may remove all
screws (4) or disassemble the display in whatever method is easiest for
you.
Cleaning the Display
Remove power from the unit before cleaning.
When cleaning is required, a soft cloth dipped in a mild detergent can
be used to clean the cabinet. Only a damp cloth is required so that no
moisture can enter the cabinet. Never spray the cleaner directly onto
the unit. Care should be taken not to scratch the lens during cleaning.
Note: No preventive maintenance is required to meet the Service Calls
per Machine per Year requirement.
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